上海招聘

Responsibilities

1. Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
2. Installs, maintains and optimizes desktop /notebook configurations at customer sites.
3. Diagnoses and resolves product performance problems.
4. Performs maintenance and repair services.
5. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact Product performance.
6. Instructs customers in the operation and maintenance of the system.

Job Level Criteria

1. Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/notebooks/printers.
2. Identifies potential issues that could adversely impact end user experience and takes corrective action.
3. May respond to calls after normal business hours per leader instructions.
4. Travel is required.

Requirements

1. Bachelor degree and above
2. 3-6 years of relevant experience.
3. Strong knowledge of Windows operating system environment.
4. Solid customer interaction skills.
5. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100.
NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.