上海招聘

At Covance, you can make a difference by helping to deliver life-saving and life-enhancing medicines to people around the world.

Our commitment to this mission has resulted in Covance’s impressive history of company stability and growth. We’ve achieved these results by fostering a work environment that encourages, develops and leverages our team’s capabilities. Covance’s ongoing success offers team members unsurpassed growth and career development opportunities. There’s no better time to join us!

客服专员（实验室）

Responsibilities:

1. a. Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work(SOW).

b. Monitoring, tracking, and resolving requisition holds and informing the Team Supervisor and the Project Manager of any delays.

c. Updating the database with appropriate information and informing personnel of additional testing needs.

2. Acts as a liaison for investigator sites and sponsors; communicates investigator site needs when new policies or procedures are discussed.

3. Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).

4. Assists and supports management in the implementation of global processes and procedures.

5. Tracks and reports metrics as determined by management in the agreed timelines.

6. Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.

7. Act as a liaison for the investigator sites.

a. Instills a culture where patient safety is top priority

b. Promptly address patient safety issues and escalates as needed for resolution.

c. Ensures the investigator’s needs are explored prior to implementation of new processes and procedures.

8. File all supporting documentation that is project specific (i.e. project-related correspondence)

Education/Qualifications:

® Diploma or equivalent

® Ability to work independently

® Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)

® Strong verbal and written skills

® Attention to detail

LabCorp是全球顶尖的生命科学公司，科文斯作为LabCorp旗下的药物研发部门，肩负着改善人类健康与生命的共同使命。科文斯的实验室和设施遍布全球，在世界范围内拥有超过26000名员工，卓越的研发能力和强大的人才资源奠定科文斯在医药研发行业的领先地位。截止到2020年，科文斯中国团队共参与了近100个获得上市许可的新药研发，积极支持超过50个免疫肿瘤药物的研发项目，是服务***面的药物研发公司。

欢迎加入科文斯中国团队，我们提供优厚的薪酬、完善的培训以及灵活的办公方式。也请关注“科文斯招聘”微信公众号，通过移动端迅速查询热招职位并投递申请，与我们并肩实现#CovancePotential。