客服代表/客服专员/预测分析师
艾蒂复合材料(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:原材料和加工
职位信息
- 发布日期:2020-11-08
- 工作地点:上海-金山区
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:本科
- 语言要求:英语良好
- 职位月薪:0.8-1万/月
- 职位类别:客服专员/助理 业务分析专员/助理
职位描述
1. Set up and ensure the accuracy of customers and products information in XA;
XA建立客户及产品的相关准确信息;
2. Update customers forecast with input from customers and sales team on weekly basis(Customer Service Rep is responsible for 1st 4-week forecast and sales team provide rest 8-week forecast);
客户及销售提供的信息,每周更新产品预测(客服负责前4周的订单和预测,销售提供后8周的预测信息);
3. Review customer order (CO) including product grade, quantity, price, delivery date and payment due. Create CO and master MO in XA;
4. Review CO with production and raw material procurement team to confirm delivery dates.Respond to customers with CO Acknowledgement and coordinate with change for goods deliveries;
5. Coordinate with production,raw materials procurement and sales, engineers for any urgent orders or samples requested by customers.
6. Delivery arrangement, coordination and follow-up for overseas customers and shipping documents preparation (Certificate of Origin). Participatein management of logistic forwarders.
客户货物运输的安排、协调、跟踪,相关船务文件及客户要求的证书(如产地证)的办理。参与国际物流公司的管理。
7. Track on customers’ due payments and push for payment on time. Coordinate with sales and production team for payment and take actions when there is a delinquent situation to ensure customer satisfaction in healthy term.
8. Send report of CO situation (on daily basis), overdue payment (on weekly basis), and purchase/ and sales report (on monthly basis).
订单情况汇总日报、到期货款周报及采购及销售汇总月报。
9. Support quality dept. for customer satisfaction investigation and audit of ISO9001/ ISO14001/ IATF16949 and work related to 5S/ KAIZEN
10. Other tasks assigned by supply chain manager and company.
完成供应链经理和公司指定的其它相关工作。
公司介绍
IDI 复合材料国际公司 (IDI) 是定制模塑厂商和原始设备制造商热固性复合材料全球首屈一指的配方商和制造商。公司为包括汽车、电气、器具、餐饮服务和能源在内全球要求最严的市场,提供基于聚酯/乙烯基酯的定制团状模塑料 (BMC) 和片状模塑料 (SMC)。
IDI 凭借50余年之久的领先经验,与客户密切协作。公司研发资源丰富,化学工程技术出众,制造工艺通过 ISO9001/14001、IATF 认证并且采用全面的质量控制。
为支持全球日益增长的客户群,公司在欧洲、亚洲和美洲经营多家独资制造厂。
由于公司业务需要现急招以下岗位,欢迎投简历至以下邮箱:ceciliaxie@idichina.com
联系方式:021-57277688-312 谢小姐
Executive Summary
With more than 50 years of leadership experience, IDI composites international (IDI) is the premier global formulator and manufacturer of thermoset molding compounds for custom molders and oems. The company provides customized polyester/vinylester-based bulk molding compounds (BMC) and sheet molding compounds (SMC) for the world’s most demanding markets, including automotive, electrical, and appliance. The company has substantial r&d resources, plus excellent chemical engineering, ISO9001/14001、IATF -certified manufacturing, and comprehensive quality control. To support a growing customer base worldwide, the company operates multiple, wholly-owned manufacturing facilities in Europe, Asia, and the Americas.
联系方式
- Email:ceciliaxie@idichina.com
- 公司地址:上海市金山工业区金百路918号