上海招聘

 JOB RESPONSIBILITIES:

1、Embody company's values and provide exemplary leadership

2、Client/Customer requirements or objectives gathering, documenting, and project management for ad-hoc analysis and implementation projects

3、Partner with Interaction Analytics Senior Program Manager and Vice President to prioritize objectives and initiate analysis projects in response to business needs outlined either internally, customer or client based.

4、Proactively make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.

5、Work closely with assigned Interaction Analytics Analyst(s) to ensure the on-time, accurate, quality analysis and reports/visualizations maintain tight alignment with specified project objectives.

6、Conduct business reviews with stakeholders to ensure strategic alignment. Frequency may vary based on specific business needs.

7、Align internal teams to help customers and clients achieve objectives.

8、Contribute to the packaging, delivery, and presentation of key findings and analysis/reporting output from the Interaction Analytics team.

9、Collaborate & communicate effectively with business sponsors, executives and stakeholders.

10、Ability to build and maintain strong client and customer relationships.

11、Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed

12、Contribute to business value knowledge base and accurate support hand-offs.

13、Flexibility and ability to adjust to changing priorities in a fast-paced environment is a must.

14、Strong analytical and problem-solving skills. The ideal candidate will thrive on change and possess an inquisitive mind.

REQUIRED QUALIFICATIONS:

1、Bachelor degree or above required

2、Must have Contact Center supervisory or project management experience

3、Excellent business acumen, communication, presentation and negotiation skill

4、Must be proficient in MS Office  (Excel, Word, PowerPoint)

5、Experience in preparing and presenting written project status reports and executive briefings

6、Fluent in both written and spoken English；

7、Excellent communication skills and a positive attitude are required

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。