上海招聘

To lead and support an area team to deliver against the key business indicators as laid out in the Business Plan and measured via the Balanced Scorecard.

通过设定营运计划和数字衡量的指标来领导及支援一个区域的团队完成主要的营业指标。

Key Accountabilities 主要职责：

1. To deliver and exceed area sales and profit targets 达到并超过区域销售利润目标：

By monitoring and analysing stores performance 追踪并分析门店绩效

By effective use of all company systems, processes and measures 高效运用公司的所有系统、程序和衡量方法

By ensuring robust performance management and regular review of each manager 保证高绩效管理和经常性评估每位经理

By coaching and challenging Store Manager to maximise financial performance of area 通过指导并挑战店经理来达到区域财务绩效***化

2. To develop a team of Store Managers able to deliver outstanding performance 发展一批具有杰出绩效的店经理团队

By effective manpower planning, and quality recruitment, maintaining a fully resourced area team 通过高效的人力规划、高品质招聘来很好地配置人力资源

By training, coaching and effective PDP/Progression, enable the personal development of all the team 通过培训、指导和高效的PDP/级数来确保所有团队的个人发展

Retain and develop great Store Managers and Assistant Managers for the future, supporting the talent and development processes in the business 留住并发展优秀的店经理和店副理以备将来所需，在营运中支持优秀人才的发展

By ensuring best practice is share across the area 保证区域内进行好的经验分享

By offering support and advice when needed, and by recognising excellence 通过在需要时提供支持和建议，并认可卓越的员工

3. To continuously improve the guest experience 不断提高顾客的体验：

By using the business measures and tools to create and implement action plans to improve performance 通过运用营运测量方法和工具来制定和贯彻行动方案以提高绩效

By maintaining awareness of local marketplace and competitors, and ensuring guest journey is appropriate. 通过维持对本地市场的知晓和竞争者分析，并确保顾能得到好的消费体验

By ensuring all legal requirements are met 通过确保所有的营运都合法

Solicits customer feedback to understand customer needs and the needs of the local communit 收集顾客的回馈了解顾客的需求以及当地社会的需求

4. To help support the brand growth 支持品牌成长

By ensuring operations are prepared and equipped to take on new acquisition sites 确保最新地点的营业及设备准备

To open on schedule with the right team and operational standards in place. 通过适当的团队和正确的营运标准按计划开店

Work with the New Store Opening to achieve this with the Store Managers 协助店经理达成新开店的目标

By working with marketing to develop sales building, brand aligned and initiatives. 通过与行销合作主动提升业绩、传递品牌

5. Developing operational plans for managing implementation, and measuring results 制定计划做好执行工作并且衡量结果

Creates area implementation plans to support implementation of regional and company initiatives 创建区域执行计划主动支持公司及地域的策略

Communicates clearly, concisely and accurately to ensure effective operations at the store and area level. 通过精确、简明、清晰的沟通保证区域及门市的高效营运

COSTA COFFEE的故事起源于1971年，当时两名意大利兄弟Sergio和Bruno来到伦敦，他们渴望让美味的咖啡成为伦敦人日常生活的一部分。1981年，COSTA兄弟在伦敦的沃克斯豪尔桥路开设了***家咖啡店。从这里开始，COSTA COFFEE足迹遍布伦敦、英国乃至全球。目前，COSTA COFFEE在全球32个市场拥有3800多家门店，8000多台自助咖啡机，并在英国有3000多家酒店餐饮渠道合作伙伴。
咖世家咖啡在中国的足迹始于2006年上海的***家门店。如今，在中国，咖世家咖啡共有超过500家门店和几千名全职及非全职员工，共同致力于带给中国市场最棒的咖啡体验。2019年，咖世家咖啡加入了可口可乐的大家庭，我们期待着在未来能够让更多的消费者有更多的机会体验到来自咖世家的优质咖啡。
在咖世家咖啡，我们是这样一个真诚而温暖的团队，拥有对咖啡执着的热情，渴望为我们的顾客、社区和伙伴创造美好的体验，充满信任的环境使我们志向远大、敢为先行，与公司共成长。在快速发展的经济环境下，我们鼓励大胆的变革和勇敢的合作, 将新的想法付诸实践!
欢迎加入咖世家咖啡, 开启非凡职业之旅！

The Costa Coffee story began back in 1971, when two Italian brothers – Sergio and Bruno – arrived in London with a burning desire to make great tasting coffee a part of everyday life. In 1981 they opened the first coffee shop in the heart of London, from here the Costa family continued to expand across London, the UK and eventually the globe. There are now over 3,800 Costa Coffee shops in 32 markets, 8,000 express machines worldwide and over 3,000 Proud to serve partnerships in the UK.
Costa Coffee started its footprint in China in 2006 when the first Costa store was opened in Shanghai. Now there are over 500 Costa stores across China with several thousand Costa employees and partners dedicating to inspiring China to love great coffee. As Costa Coffee joined the big Coca-Cola family in 2019, we expect to grow into a coffee company serving great quality coffee to more people and more often.
At Costa, you’re part of a genuine and warm team that shares a passion for our coffee, and a desire to deliver great experiences to our customers, our communities and to our people. An environment of trust enables us to be bold in our aspiration and courageous in our actions to grow ourselves and our business. We‘re always asking how we can do better in our fast-paced and growing business and empowered to bring forward new ideas blended with a courageous collaborative spirit and bold transformative action.
Welcome to Join COSTA COFFEE & Start an Exceptional Adventure!