上海招聘

Basic Function:

- Manage & help dealers on service capability improvements.
- Management & guidance of CNH Sub Area Service Managers.
- Ensure all CNH products in good condition in responsible region.
- Ensure all technical issues in responsible region were well reported to product support team.
- Ensure that warranty terms and procedures are respected (dealer level).

Responsibilities, Accountabilities & Decision Making Authority:

- Implement Service Capability Improvement process, define and review improvement.
- Targets at Dealer facilities.
- Management & guidance of CNH Sub Area Service Managers.
- Informing/updating Service Manager of Dealer progress/status.
- Early Warning Reporting of major and significant failures.
- Technical issue escalation to Product Support Manager & Team.
- Product Improvement Programs implementation & follow up.
- Product registrations assistance for warranty manager.
- Ensure that warranty terms and procedures are respected (dealer level).
- ASIST Enhancement, (Ensuring Product support manager is informed of machine failures).
- Technical publications distribution and review at dealers level.
- Product launch preparation (tools and facilities).
- Direct Customer liaison.
- Facilitating central product support visits in the field.
- Identify the training need of his own team and dealers in his territory.
- Customer satisfication management in responsible region.

Job Requirements and qualifications:

- Bachelor degree or above.
- Hydraulic, Electric & mechanical knowledge background.
- Familiar with Microsoft Office software.
- 5 years’ field service experience or above.

Additional job requirements:

- Good character, Team spirit, Proactive, Responsible, Willing to work under pressure.
- Simple English read & Writing ability.

CNH Industrial is present in China with Case IH and New Holland Agriculture for tractors and agricultural machinery; Case Construction Equipment for earth moving equipment; Iveco for commercial vehicles; Iveco Astra for quarry and construction vehicles; Magirus for firefighting vehicles; and FPT Industrial for engines and transmissions.
The Origins of business relations between China and companies of CNH Industrial can be traced back more than 100 years, when the first tractor was imported at the beginning of the 20th century. CNHi ’s first stable representative office was founded in Beijing in 1979.

Today, CNHi companies are present in China with several representative offices, eleven industrial bases, including four joint ventures.
CNHi’s agricultural equipment business holds leading positions in the market for high horsepower tractors, large combine harvesters, cotton pickers and sugar cane harvesters, with its two brands Case IH and New Holland Agriculture.
CNHi is also present in China’s construction equipment industry primarily through the distribution of Case Construction Equipment excavators, backhoe loaders, skid steer loaders and other equipment. Case is market leader in the backhoe and skid steer loader segments.
CNHi’s Trucks &Commercial vehicles business has three joint ventures with SAIC: a JV in Nanjing and one in Chongqing that manufacture a fully localized range of light, medium and heavy range of industrial and commercial vehicles. One more JV is present in Chongqing, with FPT Industrial, that produces heavy vehicle engine range.

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