上海招聘

Principal Accountabilities
Customer Service Support
1. Support the sales process and follow-up with administrative tasks
2. Receive, check and consolidate Sales Order after Product Team finalize orders
3. Assist on billing process
4. Provide updates on unshipped orders and pending payments
Customer Issue Resolution
1. Act as first contact point for customer complaints, issues;
2. Resolve issues related to order, shipment, and delivery
Product Returns Management
1. Notify Product Team of return request from customer
2. Facilitate Customer Defective Return, based on approval from Product Team
3. Work with product team for product repair
Sales Order Creation and Amendments
1. Receive Sales Order Forms and input into ERP system
2. Manage adjustments to sales orders (cancellation of SO etc.)
3. Coordinate across functions to manage adjustments to demand based on PO amendments (delay in shipments etc.)
4. Manage orders for imported stock (e.g., from European vendors and Japanese licensees)
5. Manage DC capacity and execute outbound deliveries per SO
6. Information monitoring which ensure accurate data maintenance in ERP system
Sales Order Issue Resolution
1. Coordinate and manage order fulfillment issues related to Sourcing, Logistics, Finance etc.
2. Receive approvals from Product Team before executing product return transactions in the ERP system
Stock Allocation
1. Receive approval from brands and execute stock allocations and replenishments
2. Coordinate stock allocation between retail and wholesale channels
Retail Support
1. Receive, check and consolidate retail orders
2. Provide updates on order shipment status
3. Help retail buyer to resolve issues related to shipment, delivery and discrepancy
4. Receive allocation table and input into ERP system
5. Manage orders for imported stock (e.g., from European vendors and Japanese licensees)
6. Issue PO for cross brands product and follow on goods receipt and delivery to store
Reporting
1. Weekly and monthly reports
Local to Local contact point
1. Work closely with teams in SH and as local to local contact point

Qualification & Experience Needed
Minimum Relevant Experience: 3 year(s)
Minimum Academic Requirement: Bachelor and above
Major Subject: International Trading, Management Business
External Communication Required: Yes

Required Professional Qualification:
1. Experience on International Trading/Forwarding.
2. Knowledge on factory performance evaluation preferred.

Party of Internal Communication & Degree of Difficulty:
Finance, Sales, Product, Planning, DC and logistic department.
Good interpersonal communications skills as need to work with team in HK and different cities in China.
Able to work independently

Required Written Language:
1: English Fluency: Good
2: Chinese Fluency: Excellent
3: Korean Fluency: Good

Required Oral Language:
1: English Fluency: Good
2: Cantonese Fluency: N/A
3: Mandarin Fluency: Excellent
4: Korean Fluency: Good

Required Competencies: MS Office especially Excel/ SAP/ ERP

美国VF集团是全球***的成衣上市公司之一，是集设计、制造、营销和分销休闲品牌服装、鞋类及配饰的全球领导者。集团致力引进旗下多样化的品牌进入中国市场，包括The North Face、Vans、Kipling、Timberland、Dickies

VF集团巨额投资在中国，并深信中国具有庞大的消费市场。集团将不断寻求商务机会，引领旗下的著名品牌进入中国市场。

VF集团的在华业务正蓬勃发展，诚邀有志于服装行业的人士加入，与VF大家庭共同成长。

 美国VF集团是全球***的成衣上市公司之一，是集设计、制造、营销和分销休闲品牌服装、鞋类及配饰的全球领导者。集团致力引进旗下多样化的品牌进入中国市场，包括The North Face、Vans、Kipling、Timberland、Dickies

VF集团巨额投资在中国，并深信中国具有庞大的消费市场。集团将不断寻求商务机会，引领旗下的著名品牌进入中国市场。

VF集团的在华业务正蓬勃发展，诚邀有志于服装行业的人士加入，与VF大家庭共同成长。

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish most.

We connect our deep sense of Purpose with our relentless drive to succeed to create value for a broad set of stakeholders.

Everything we do – from the products we make to the actions we take – is about enabling people to live sustainable and active lifestyles.