上海招聘

• Ensure and maintain the security of information relating to customers and Associate in the hotel

  确保客人及团队成员的信息安全

• Deal efficiently and courteously with all customers’ complaints and ensure that you refer to your Supervisor or Manager when necessary so follow-up is acted upon accordingly

  合理地处理客人的投诉，必要时寻求主管或经理帮助跟进处理

• Deal efficiently and courteously with all customers’ requests by monitoring and following up with the according associates and correct channels

有效地分派客人的要求并跟进处理的进展

• Maintain a high standard of personal appearance, grooming and hygiene in accordance with the Hotel policy

  保持个人着装和卫生符合酒店规章制度

• When dealing with other departments, ensure you use the right channel when advising or requesting items / services for guests

  通过正确的渠道与其他部门传达客人的要求

• Ensure that you attend all Communications meetings

  准时参加部门沟通会

• Be fully conversant with all facilities and services provided within the hotel for up-selling and promoting when opportunities arise

  熟悉酒店的设施和服务，利用适当的机会为酒店增销

• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times

  时刻保持为酒店增销的意识

• Ensure the complete knowledge of all systems used in the Operator department

  熟练掌握总机相关的所有系统

• Effect the fast and efficient monitoring and follow up of guest requests

  有效地跟进客人要求的执行情况

• Ensure a high level of product knowledge of the hotel and local area

  熟悉酒店和当地的产品知识

• Ensure that Management is kept fully aware of any relevant feedback from customers, team members and other departments

  时刻关注客人，员工和其他部门的反馈意见

• To be fully conversant with the Hotel Emergency and Evacuation procedures

  熟练掌握酒店应急和疏散流程

• Accurately take Room Service orders, Restaurant reservations and any other guest requests

  准确记录客房送餐订单，餐厅预订及其他客人要求

• To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line

  熟练掌握前厅部酒店管理系统宕机的应对流程

• Ensure compliance with all company policies and procedures

  遵守酒店的规章制度

• This position includes night shift work as well as early and late shifts on a rotating basis

  接受轮班制的排班安排

• Must know all Hotel products and services and actively recommend to our guests

  熟悉酒店产品和服务，并积极推荐给客人

• Ensure that there is a thorough hand over at the completion of each shift

  确保部门交接班的信息传达完整准确

• Live Esprit! Your contribution to creating team environment

  鼓励团队成员一起营造良好的工作氛围

• Any other duties assigned by Front Office Management and Supervisors

  完成前厅部经理安排的其他职责

静安昆仑大酒店地处城市中心，为商务和休闲人士提供一流的设施和贴心的服务。静安昆仑大酒店坐拥绝佳的地理位置，步行即可抵达著名景点静安寺。酒店到达两大高档商业街南京西路及淮海路仅咫尺之遥，并毗邻上海城市风貌保护区。在酒店附近搭乘地铁一、二、七号线即可方便快捷的到达城市各个重要商业及旅游目的地。
酒店所有客房均配备现代化的工作和休闲设备。光线充足的明亮房间，以宁静的大地色调为装饰，让您饱览城市风光。所有房间都提供超大工作空间，无线网络和42寸LED电视。位于38层的行政酒廊，为不同类型的旅行者提供专属的卓越体验。
静安昆仑大酒店的客房和套房，均拥有大理石浴室，内设化妆台、浴缸、淋浴等设备。豪华客房及行政客房拥有宽大办公桌和高速无线网络，满足工作及休闲需求。豪华全景大床房拥有开阔城市景观，可一览美丽的上海全貌。
酒店拥有设施完备的健身中心，室内温水泳池，壁球场及室外网球场。隐逸水疗提供专业的身体按摩和护理。行政酒廊宽敞大气，浦江美景尽收眼底。商务中心位于酒店二层，配备会议室、高速上网、影印、秘书及快递服务。
静安昆仑大酒店环境优雅的餐厅和酒吧汇集中外特色美食，是亲友团聚，宴请宾客的不二之选。