上海招聘

To be a more professional logistics talent and going to work on a global famous logistics platform, are you interesting to this kind of opportunity?

We are looking for an in-house customer service in our key account team working with customer together, in order to provide the highest-level customer service all times. It will be covering handling all forwarding tasks including SOP and KPI on time, quick delivery correct resolutions and work with key account manager to maintain good relationships with customer.

Your tasks and responsibilities

• Deliver the highest-level customer experience all times with a clear focus on customer service + retention.
• Liaise with all stakeholders to ensure shipments (physical cargo and documents) being handled correctly and on time, and to ensure all billing correctly being charged and invoiced to customer within agreed timeline.
• Implement and follow customer SOP and KPI at all times.
• Ensure correct data quality within internal systems at all times and relevant reports/data requested by customer being delivered with high quality and in time.
• Collect customer requests to Kuehne+Nagel if need and coordinate with operation and key account teams to find solution internally and meet customer needs.

Your skills and experience

A qualified applicant should have at least 3 years working experiences in freight forwarding industry, with solid knowledge and skills to deal with the relevant procedures whatever import or export in seafreight or airfreight. A bachelor degree with major in logistics/supply chain is necessary, always customer-oriented with good telephone manners are basic requirements.

Good reasons to join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

 

For enquiries on this role

Joyce Sun

+86 21 2602 8000

  

Your data will be forwarded directly to Kuehne + Nagel, and are subject to the our privacy policy for our Career Page. Please click here for more information . By clicking “Apply”, you agree to the collection and use of your personal information as described in the our privacy policy.

  

您的数据将直接转发至Kuehne + Nagel，并且该数据将受到我们职位页面中隐私政策的约束。如需了解更多信息，请单击此处。点击“申请”按钮，即表示您同意我们按照隐私政策中所述收集和使用您的个人信息。

  

 

德迅成立于1890年，是全球首屈一指的物流服务公司。我们在全球拥有约78, 000名员工，业务遍及100多个国家的1,300个地点。我们致力于通过提供创新的、符合可持续发展目标的物流解决方案来创建人与货物之间的紧密联系，从而塑造一个崭新的物流世界。

1965年，我们在香港开设了亚太区的***个分站。50多年来，德迅一直致力于在亚太区为客户提供最卓越的供应链解决方案。目前，德迅在大中华区已开设超过30个分站，员工数量超过3500 人。

如果您正在寻找一份有挑战性和有价值的职业，并希望与德迅共同成长，请关注我们的招聘信息并踊跃申请。

Kuehne+Nagel was founded in 1890. With around 78,000 employees at more than 1,300 locations in over 100 countries, Kuehne + Nagel is one of the world’s leading logistics companies. We shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions.

Since opening our first office in Hong Kong in 1965, Kuehne+Nagel has operated in Asia Pacific Region for over 50 years, and has built the knowledge to deliver bespoke supply chain solutions for customers. Today we have expanded to a network of over 3500 employees across more than 30 locations in Greater China – all strategically positioned to service our customers.

Join us, together we shape the future of logistics.