上海招聘

Role of Responsibilities:

    

? Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices on the IoT platform. ? Use of case management tool to log and track issue status and related activities.

    

? Create and publish knowledge articles for re-use by customers and PTC employees.
? Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges.

        

Skill Requirements

    

Technical
? Experience installing, configuring and administering Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web-Server, Apache Tomcat, OpenDS, JBoss).

    

? Programming experience in at least one language C, .Net, Java, JavaScript and/or other Web-related development technologies (HTML/CSS, PHP, XML/XSL/DTD, HTML, etc.).

    

? Working knowledge of ANSI SQL

    

? An understanding of network communications, switches, routers, server, video, and mobile equipment.

    

? An understanding of machine communication protocols and web services development including use of a REST API.

    

? Knowledge of storage networking/cloud computing

    

? Able to produce audience-appropriate technical communications with management, support personnel, and the customer.
Soft skills
· Strong written and verbal communication skills
· Customer-focused
· Strong troubleshooting skills and ability to provide creative solutions
· Prioritization & self-motivated
·Ability to quickly master new products and technologies
Languages
·  English (Business Level)

·  Mandarin (Native Level)

·  Japanese/Korean(Plus)

PTC (Nasdaq: PTC) delivers technology solutions that transform the way companies create, operate and service their products. PTC solutions enable manufacturers to achieve Product and Service Advantage in a smart, connected world.

 

We’re at the early stages of a fundamental transformation, marking what could be one of the most significant disruptions to the manufacturing industry since the Industrial Revolution. As one of the world’s largest and fastest-growing technology companies, PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage.

 

PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enable process transformation and deliver closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help you optimize the activities within individual functions of your organization, and align them across your entire enterprise—from engineering to supply chain and manufacturing, to sales and service.

 

Today, PTC works with more than 28,000 businesses around the world to help them create, operate, and service products in rapidly-evolving, globally distributed manufacturing industries, including industrial equipment, automotive, high tech and electronics, aerospace and defense, retail, consumer, and medical devices.