上海招聘

1. 负责物业管理费收费通知单的发放和费用的催缴工作；

2. 负责公司服务热线电话的值守，并收集掌握热线电话的所有记录，记录报修情况和服务质量，负责与租户联络；

3. 负责业主/租户来信、来访、投诉等处理工作，及时做好回复、跟踪、检查工作；

4. 负责业主/租户满意度调查工作，做好关于业主/住户满意度调查的各种数据的统计分析；

5. 负责收集辖区内租户资料，做好租户档案的管理；

6. 配合配合客服主管的工作安排

职位要求

1. 身高1.65cm左右（接待岗位168cm以上），形象气质佳

2. 1年以上客户服务工作经验，有大型写字楼或酒店工作经验更佳；

3. 普通话流利，具有一定的组织协调能力，能协助经理处理日常各种事务和突发事件

4. 熟悉大厦物业管理工作的流程，熟悉大堂外来人员等级和门禁管理

5. 具有优秀的沟通协调能力及团队协作能力强，乐意学习新事物

About JLL –
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!