上海招聘

Job Responsibility & Accountability (Key roles, functions & accountabilities)

Program Handling:

· Assisting Program Manager in establishing client’s procedures (COP/FI/CPT etc) or new client program;

· Assisting Program Manager in launching the kick-off meeting/training to operation teams before the implementation of new program or significant change related to the on-going program;

· Assisting Program Manager in preparing relevant data of Social Audit service as requested for client meetings;

· Attending client meetings when needed;

· Obtaining and evaluating all relevant information to handle complaints and potential issues.

· Initiating customer complaint procedure and collaborating CCR officer in investigation

· Escalating operational issues that are negatively impacting customer service or satisfaction to Program Manager or upper management.

· Providing suggestions to the account or program management.

Client Handling in Daily Operation:

· Updating and Maintaining Client Documents (COP/CPT/FI and other relevant documents) on FTP. Releasing document update notification to all operation teams. Accurately interpret client’s procedures into the operation procedures (COP / FI / CPT etc) to ensure operation team understand and execute with minimum discrepancy;

· Maintaining high levels of phone and email etiquette at all times by serving as the contact point between clients, SO, and operation teams and coordinate the related activities requested by clients;

· Coordinating booking and monitoring scheduling status;

· Handling day-to-day client enquiries.

· Providing support to invoicing team by coordinating client for invoicing validation and overdue payment.

· Collaborating with Credit control department for financial issues related to clients.

Required Skills & Qualifications (What skills are required for this position)

Qualifications:

·         Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV SA services.

·         Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously

·         Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external)

·         Be confident, highly efficient, and self-motivated

·         Knowledgeable in BV SA operations, procedures and capabilities

·         Be able to work independently, as well as in a team environment

·         Attention to detail and process improvement skills

Required Skill:

·         Excellent verbal and written communication and presentation skills;

·         College degree or above;

·         University graduated with 2 years or above working experience preferably in social audit or customer service sector.

Be good at Microsoft Office Software (word, excel and power point)

必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI）
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.