上海招聘

Job Responsibility

岗位职责：

Tour the lobby and provide the service, answer the question to guests.

巡视酒店大堂，主动为有需要的宾客提供服务、解答问题。

Be in charge of receiving VIP and important group.

负责接待酒店的重要宾客及特别团队等。

Follow up and maintain the preferences and special request of VIP guests and provide the quality service for them.

及时跟踪维护酒店VIP客人的喜好及特殊要求，为宾客提供优质的服务。

Be responsible for dealing guests’ complaints and accidents on duty.

负责受理当班期间发生的宾客投诉事件及意外事故等。

You may need support to other sections in high occupancy.

如有需要，在高客房率的情况下能支援前厅各小部门。

Job Qualifications:

任职资格：

Above 2-year working experience in 5-star international hotels and be familiar with the operation of Front Office.

有2年及以上五星级酒店工作经验，熟悉前厅工作流程。

Have an agile mind and deal with the emergencies in the best way.

头脑灵活，灵活应变。能以最优的方法及时处理突发事件。

Skilled at both spoken and written English and have good communication skills.

具有良好的英语听说能力及沟通技巧。

Bright and outgoing, have strong service consciousness, responsibility and team spirit. Can work under pressure.

性格开朗，能从容应对工作上的压力；具有较强的培训服务意识、责任感及团队精神。

Be familiar with the operation and service and have professional service skills.

熟悉酒店营运及服务方面知识，具有专业的服务技能。

There is a little thing means everything
细致入微，体贴入心

DoubleTree by Hilton Shanghai Pudong opens on 28th Feb, 2012. Near Lu Jia *** Financial Centre, minutes from Jin Mao Tower, Oriental Pearl Tower Shanghai New International Exposition Center and The Bund., twin building structure is fantastic with top 47 floors, convenient transportation to city center.
上海东锦江希尔顿逸林酒店于2012年2月28日在上海盛大开幕。毗邻上海新国际博览中心，位于陆家嘴商圈内，酒店拥有得天独厚的双子楼结构，以至高47层傲然屹立于浦东，俯瞰浦江两岸，美景尽收眼底，并以其枢纽位置便捷通往各上海商业中心。

We are glad to offer you 850 rooms with elegant furniture; romantic view from our 46 Floor X-Sensation Restaurant; Delicious Shanghai & Cantonese Cuisine; all kinds of Banquet ballrooms and meeting rooms, considerate business center and fitness center, full fill your needs by all means.
酒店拥有850间豪华客房；别具一格的46楼旋转餐厅，为您奉上空中的浪漫体验；精致的本帮菜、粤菜餐厅，欧风简洁的咖啡厅；多种规模的宴会厅、会议室，完善的商务中心、健身中心等设施，满足您的不同需求。

Join us and experience the new DoubleTree by Hilton Shanghai – Pudong.
赶快加入我们一起感受上海东锦江希尔顿逸林酒店提供的全新体验吧！