上海招聘

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We're all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

This is a contract position responsible for boarding new participants and providing operational support to DGN(DN/DCI) franchises, issuers, acquirers, processors, network to network partners, digital acquirers and software vendors in the Asian Pacific (APAC) region especially China.

Responsibilities

• Provide day to day support for DCI franchises, agency acquirers, agency acquirer processors, International Service Establishments and ISE processors. This includes researching complex situations, and supporting the participants on all aspect of operations and managing participant operational relationships.
• Support Participants through the DCI annual release process. This includes managing and coordinating certification, ensuring the Participants are in compliance with DCI network rules and regulations, and engaging the participants to support Discover and Diners Club key initiatives.
• Support local Business Development teams to expand Discover and DCI Cards in Force and acceptance footprints. This includes boarding new franchises, issuers, acquirers, processors and software vendors on DCI Network, and assisting contract negotiation and Due Diligence
• Manage the DCI participants within the assigned portfolio. Analyze end to end transaction processing, help to troubleshoot any card decline issues or card holder acceptance compliance. Investigate ATM/POS acceptance issues and being capable to provide issue resolutions
• Demonstrate knowledge as a subject matter expert to mentor others in the department. Display leadership role in executing special department initiatives. Lead the department to ensure processes/projects are well documented to meet auditing requirements

Qualifications & Experience

At a minimum, here’s what we need from you:

• Bachelor’s Degree with relevant work experience.
• Demonstrated cross functional knowledge of the Payment Network Industry focusing on operations and relationship management, which results in the ability to make critical project recommendations and decisions.
• Experience and knowledge in international payment network systems, technical and operational knowledge in authorization, clearing/settlement, and dispute process will be strongly desirable.
• Strong project management skills with experience managing multi-faceted project throughout the entire project life cycle. Demonstrated skills in leading a group of people towards meeting a common project milestone/goal.
• Demonstrated ability to handle multiple projects and priorities in parallel.
• Self-motivated, demonstrated ability to work & lead teams independently with little direct supervision and flexible with working hours.
• Strong communication skills which allow effective communication with all levels of employees, customers and management.
• Excellent writing skills, with a demonstrated ability to create presentations, reports and persuasive papers (position papers).
• Skills developing and delivering presentations to both internal and external audiences.
• Ability to analyze existing processes and identify ways to automate and streamline them. Capable on data analysis to identify and troubleshoot card acceptance issues and customer compliance.

Recommended Qualifications

• Experience in China Market Landscape
• Fluent speaking and writing of Chinese & English
• Must be comfortable to do technical document, email and phone call translation when necessary.

Discover Financial Services is a US-based leading direct banking, credit card, and payment services company with one of the most recognized brands in financial services. Discover Shanghai 高沃信息技术（上海）有限公司 is an Analytical Center of Excellence of Discover. We specialize in data-based decision analytics and provide comprehensive business solutions in supporting our company strategy and operations.