上海招聘

Mission of the Job:

To develop the Service organization and infrastructure to support industry fast growth.

To deliver 1^st class Service to provide customer service excellent.

Purpose of the job

1. To manage all aspects of VSS Field and OnSite service operations and service contract commitment delivery in Semi, Solar Display and LED customer in China.

2. To develop a safe and cost effective Field and OnSite service delivery infrastructure to meet Semi SDL customer needs and to support growth of equipment sales and service revenues

3. To manage the interface between customers and Edwards internal Operation like ReManufacturing, Sales, Technical, Application, CVC, Logistics and Service supplier etc.

Knowledge, Skills and Experience

1. Graduate in relevant discipline or equivalent management experience in lieu.

2. Minimum 10 years’ experience in an advanced technology environment.

3. Appreciation and experience of operational, technical and some commercial aspects of an industrial equipment manufacturing and support business

4. Minimum 7 years project or from line management experience of significant projects or scope of operations in a technical service, supply chain management or other operations function

5. Proven ability to manage change in processes and organisations

6. Evidence of an analytical approach using qualitative and quantitative tools and techniques

7. Demonstrated ability to influence at senior management level

8. Experience of employee development and employee relations management with managerial, professional, technician and semi-skilled personnel

9. Knowledge of ISO9000, ISO14000 and EHS management systems

10. Excellent communication and administrative skills

11. Customer facing experience an advantage, ideally at a managerial level

12. Fluency in verbal/written English essential.

Principal Accountabilities

1. To manage all aspects of China VSS Field and OnSite Service in the region through a network of project Manager, Field Service Managers, Supervisors and Team Leaders.

2. To consistently achieve high levels of customer satisfaction, and to identify opportunities to develop and promote Field and OnSite Service capabilities to meet evolving customer needs, to manage and reduce operational costs effectively, and to ensure that commercial controls for service are in place.

3. To collaborate with regional Sales, Customer Care and ReManufacturing operations teams to ensure that service capability and execution, including execution through ReManufacturing operations, is aligned with broader business goals.

4. To drive improvement in EHS and Quality management performance in Field and OnSite service operations through visible leadership and the management of appropriate controls, review mechanisms and improvement processes within the region, and by ensuring that all employees within the team have received appropriate EHS and technical/ process training and are competent to perform the tasks required.

5. To manage and minimise warranty and sales support costs of Edwards equipment and systems so that they become a decreasing % of sales.

6. To manage Field and Onsite Service inventory effectively to support the achievement of regional business objectives and customer specific contractual commitments, and to deliver improving responsiveness while improving return on capital.

7. To manage the selection and ongoing relationship with 3^rd party vendors of services,

8. To make Edwards Service “easy to do business with” through clear visibility of service availability and anticipated delivery, and consistent and responsive support for technical or commercial enquiries from customers or Edwards personnel.

9. To establish and monitor simple and effective operational performance measures to support goal setting, to enable operational improvements within Edwards Service to be verified, and to support identification of improvement opportunities.

10. To integrate new competencies for the support of Edwards equipment into the regional Field and OnSite Service portfolio.

Nature and Scope

The jobholder reports to the Service Director, BLM VSS Service. As a senior manager in the region, the jobholder enjoys a high degree of freedom to act and autonomy in decision making.

The scope and size of Edwards Service is a strategically important capability that differentiates Edwards from competitors, builds customer confidence to support sales of other products, and contributes a significant revenue and profit in its own right.

The performance of the Service organisation influences the ability of the business to meet customer expectations and achieve business goals in terms of Equipment sales. The jobholder must work closely with Semi SDL Sales and VSS Service Key Customer Management in the region to define and execute strategies and tactics in support of broader regional business goals.

The operational, inventory and logistics performance must continuously improve to meet increasing customer expectations of responsiveness, while meeting internal business expectations.

This jobholder must work in collaboration with the regional managers of Re-Manufacturing Operations, CVC, Logistics, SSM, VSS Sales application and technical to ensure that the total Edwards service infrastructure operates seamlessly to deliver services that are appreciated by customers while meeting internal safety and financial goals.

As a senior member of China VSS management team, the jobholder also contributes to the development of Service strategies, and business tactics/operational capabilities in all regions through peer group collaboration.

EDWARDS是世界领先的真空和尾气处理解决方案制造及供应厂商，服务于太阳能、半导体、科学、LED、制药和冶金等最先进行业。EDWARDS以提供创新性、高质量产品而领先业界，作为真空和尾气处理系统的全球领导者，EDWARDS志在与行业同步，创造能让创新蓬勃发展的工程环境。更多信息，请浏览*********************。

半导体及平板显示器

作为半导体和平板显示器(FPD)行业的真空和尾气处理设备全球领导厂商，EDWARDS能够提供全范围的增值解决方案，实现正常运行时间***化并降低总体成本。EDWARDS在半导体和FPD市场拥有首屈一指的应用技术，并且建立了包括现场支持、网络服务中心和再制造设施的全球服务网络。

太阳能及LED

EDWARDS是***能够为全球范围太阳能电池制造商提供广泛的真空和尾气处理设备系列的制造商，其设备用于太阳能电池和LED制造的多个工艺阶段。EDWARDS公司的工艺和专有技术涵盖晶体和薄膜光伏(PV)太阳能行业，并且致力于服务太阳能行业，投资开发环保技术，降低EDWARDS客户的每瓦发电成本。

科学

EDWARDS拥有数十年与主流分析仪器制造商合作的经验，这确保公司清楚了解研究过程和真空技术的作用。EDWARDS的高质量真空泵和控制器使用先进的真空技术，具有更高的性能和出色的可靠性，可为科学领域提供清洁的真空环境。

环保

EDWARDS作为环保干泵真空系统的先驱企业，帮助半导体、LED、太阳能、FPD、化学、制药、冶金和生物燃料等多个行业减少污染、降低能源消耗和削减运行成本。Edwards的设备适用于需要使用功能强大的清洁真空解决方案以减少环境影响，并降低大型设备投资和运行成本的所有应用。