上海招聘

Purpose

    

This position is responsible to manage day to day customer service activities with Electronic Materials customers. This role serves as the key interface to ensure that customer orders, complaints and special handling activities are processed timely, accurately and efficiently.

Nature and Scope

    

This position acts as the customer interface for order management and complaints. The position supports the business by providing best services, meeting customer requests and customer satisfaction. The incumbent aligns with the direction and vision of each strategic business unit as well as providing customer level custom service to be the leading and most responsive supplier to our customers and the electronics industry.

    PRINCIPAL ACCOUNTABILITIES    

    

• Coordinating and executing customer service activities, including order management, customer communications, managing customer’s complaints and special handling tasks.
• Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment.
• Responsible for compliance with global, business, and department processes, procedures, and practices, including Basic Safety Process, Product Stewardship, regulatory and SOX requirements.
• Managing customer incoming/outgoing emails, phone calls, customer websites or company websites, faxes and other customer specific requirements in the business.
• Managing customer service activities through the SAP system, or other required applications and practices in the business
• Building and maintaining excellent Customer Relationships with responsive service and urgency.
• Managing timely execution of customer orders and complaint. Following up on outstanding orders and issue resolution.
• Provide vendor managed inventory for order replenishment
• Create delivery and perform goods issued for consignment transactions
• Managing special handling tasks for electronic customers including consignment activities, blanket purchase order management, customer website transactions, data bundle, self-billing activities, forecasts and replenishment orders, stock reconciliation and other special requests for the business.
• Communicating effectively with different functional teams in the business and support functions including Sales, Sales Support, Supply Chain, Quality and Market Management.
• Liaise and coordinate with local supply chain to deliver the goods
• Manage accurate pricing in the sales orders and ensure pricing complies to business rules and SOX rules.
• Manage automated data bundles for custom certificate of analysis.
• Create debit and credit memos, holding adjustments as required and liaise with billing team
• Support Special Tracking Service for customers that request special services for margin enhancement purposes.
• Responsible to comply with export regulations and documentation
• Work with Freight Forwarders to ensure customers shipment arrived as expected.
• Work with supply chain and common carrier for delivery to customers.
• Compliance to establish processes and procedures including standard business processes, global trade compliance and safety standards.
• Manage and coordinate customer returns such as full container, empty container, refurbishing container, customer owned containers.
• Managing customer service documentation including job aids, work instructions and any specific customer activities associated with accounts.
• Support testing and new enhancement releases, specific for Power User role
• Run reports periodically for clean desk policy focus, such as open order, billing blocks, ATP escalation, etc.

    

Other responsibilities as defined by manager or designee

    MINIMUM  REQUIREMENTS AND QUALIFICATIONS    

    

• Require a diploma or degree in Business Administration or related areas.
• Minimum of 3 years’ customer service experience is required
• Transactional experiences in SAP ERP system of Order Management is required
• Excellent written and verbal communication skills
• Detail oriented in handling and following up on customer orders, complaints, and custom requests.
• Ability to work in fast paced and dynamic team environment
• Strong problem solving abilities are required
• Excellent work ethic and positive attitude are required
• Ability to manage and adapt with change environment
• Data quality focus
• Proficient in standard PC operations (Microsoft Outlook, Excel, Word, Power Point etc.).
• Knowledge and experience handling consignment is highly preferred.
• Fluent in Mandarin language - both speaking and writing abilities are important and required to support China customers.

    

Good in English language- both speaking and writing abilities are highly preferred.

CDP是大中国区HR 外包服务供应商，现在更被客户认可为亚太区领先的HR服务机构。“领先”不仅仅指CDP依托创新高科技的HR外包解决方案，还包括了CDP在市场上所引领的趋势——在服务产品和研发上完全的投入和承诺。

我们为客户提供的是基于高科技和世界先进HR管理平台的“一站式”外包服务、HR按需服务和HR共享服务。CDP的“一站式”外包、HR按需服务和共享服务，可以帮助来自各行各业的公司更好地进行HR管理并优化管理流程。


CDP核心价值观

我们始终以客户的需求为导向，依托创新产品和服务，通过高效的团队执行力，追求卓越的致胜精神。

C－Customer 客户
以客户价值为导向

I－Innovation 创新
勇于创新的企业家精神

E－Execution 执行力
高效执行力和团队精神

以上三点构成了 CDP 的公司理念和业务实践的指导原则。作为专业人力资源整体服务提供商， CDP 对业务深厚的积累和理解，将保证我们最有效地利用资源，为您提供***品质的服务。 CDP 向客户承诺，我们的最终任务是帮助我们的客户实现企业价值和企业愿景。


CDP拥有一支实力雄厚的顾问、操作员团队。我们拥有人力资源***实践，并一贯地为客户提供高质量的HR外包服务。截止到2012年末，CDP正在为为35个行业的450,000名员工提供了人力资源外包服务。目前，我们可在全国超过230个城市提供专业的人力资源服务。

我们的服务团队和专业人员大多数拥有国内或国外服务公司或咨询公司背景，在人力资源服务行业拥有丰富的理论知识和实践经验，是服务外包、咨询及解决方案专家。三个层面的支持架构，清晰的事件追踪管理和询问应答程序，能确保最终的服务质量。CDP的所有服务流程，都通过了严格的审计，完全符合会计准则和公司行为准则的要求。遍布全国的支持服务和热线电话服务可升级成VIP服务——拥有特设的电话专线，减少客户转接和等待的时间。

注：
1，应聘者简历收集方：上海才烁人力资源服务有限公司
2，对所收集简历的处理目的：（1） 与您联络；（2） 处理您的申请，确认您是否符合我们招聘岗位的相应要求，包括评估您的资格和技能，准备面试或筛选讨论；（3）您到岗后的管理；（4）维护我们的求职人才库，以便未来的空缺职位与应聘者匹配；（5）其它法律法规允许与招聘相关的正当目的。
3，处理方式：我们将对应聘者简历进行评估筛选，向实际招聘者提供；另外，我们会将收到的纸质简历转化为电子形式存入人才库并销毁纸质信息，统一以电子形式存储管理。
4，保存期限：若您未获录用，则我们最多可能会将您的个人信息在我们的人才库中保存至相关的招聘流程结束后12个月，以尽可能多地为您提供潜在的职业发展机会；若您被录用，我们会依法保存您的个人信息至离职手续办理完毕。法律或行政法规另有要求的除外。
5，您的简历将被存储在薪得付信息技术（上海）有限公司运营管理的EcoSaaS系统中。
6，您可通过：https://appcdn.ecosaas.com/platform/agreementAndPrivacy-V2/privacyPolicy-zh.html?env=prod 行使《中华人民共和国个人信息保护法》中的相关权利。