上海招聘

Responsibilities:

Responsible for key account management, from project implementation to daily operation of clients’ projects.

1. Understand client’s needs and communicate that need effectively for internal execution.

2. Supervise and coordinate IT, CRM, Operations and Customer Service teams to ensure clients’ requirements are met.

3. Responsible to prepare project status and manage daily account servicing requirements to ensure efficient account services.

4. Continually seek opportunities to increase customer satisfaction and deepen client relationships.

5. Dig account to ensure maximum profitability and potential up/cross sales.

6. Set up back office team for both back office and call center activities.

7. Design report format according to clients’ requirements and arrange regular visit to independent client portfolio for reporting purpose.

8. Effectively apply company methodology and enforces project standards to ensure quality service delivery.

9. Prepare for engagement reviews and quality assurance procedures.

10. Manage project budget and ensure project profitability.

11. Determine appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.

12. Analyze project profitability, revenue, margins, bill rates and utilization.

13. Ensure smooth operation and integration of IT, Operations, Consulting teams within the client project.

14. Manage, coach and grow Account team.

雅智捷(上海)企业管理有限公司，是全球领先的CRM营销服务专家，是法国Edenred旗下子公司，为众多世界***零售品牌提供一站式营销技术解决方案，如：丝芙兰、哈根达斯、欧舒丹等。在进入中国的10多年间，雅智捷已成为在关系营销领域享有盛誉的专家。我们专注于为企业客户提供专业的CRM、忠诚度以及激励项目。
Edenred集团成立于1962年，业务遍布46个国家和地区，是全球领先的技术平台， 通过B2B2C业务解决方案，为企业和品牌提供增值服务。