上海招聘

职责描述：
Support existing customer assigned by company
1. Act as key/first point of contact window between customer and GGB, establish and maintain good relationship. Ensure the accuracy of data and customer requirements are properly conveyed to cross-functional departments internally and responded external customer in a timely manner.
2. Support existing business, be responsible for the routine activities of existing accounts, including but not limit to Quotation, overall order to cash process, demand/forecast analysis & update, safety stock/inventory management, sample/warranty/RMA handling ,documentation compliance, AR collection, customer master data maintenance
3. Run daily/weekly/monthly SAP/Salesforce/EDI reports, foresee to take actions to prevent/resolve problems with quotations, orders, deliveries (OTD / past due), invoices & AR in pro-active.
4. Act as inside sales, full ownership of small existing accounts, include relationship maintenance, new RFQ qualification, quotation / order processing, delivery and AR follow up
5. Proper documentation and filing per ISO / IATA quality system requirement
6. Work closely with Sales team, keep them informed of any important issues.
Support new customer development
1. Support sales team new business development, e.g. sample / regular order execution, RFQ handling and quotation coordination, new customer and P/N setup etc.
2. Participation in APQP/ PPAP process if needed. Or coordinate any special requirements from customers to complete the delivery of the first order
3. Act as inside sales, full ownership of small new accounts, include relationship maintenance, new RFQ qualification, quotation / order processing, delivery and AR follow up
4. Run daily/weekly/monthly SAP/Salesforce/EDI reports, foresee to take actions to prevent/resolve problems with quotations, orders, deliveries (OTD / past due), invoices & AR in pro-active.
5. Work closely with Sales team, keep them informed of any important issues.
Continue to embrace, implement and analyze gaps toward the path of excellence in our commercial activities
1. Use ERP / CRM System according to GGBs expectations and ensure this tool is used according to the given guideline
2. Can see the big pic, proactively coordinate activities cross functionally or with GGB global as they relate to applicable accounts
3. Challenge and take initiatives to improve the current process, and achieve better customer satisfaction
4. Be innovative and creative to enhance the ability of business development and customer oriented solutions

任职要求：
Must have
1. 3+ years experience in customer service / inside sales role in manufacturing/trading environment
2. Customer oriented, good communication & inter-personal skills
3. Willing to accept challenges & changes to existing processes
4. Be team player as well as working independently
5. Experience with ERP & CRM
6. Be professional, have very good written and verbal language skills
7. Analytical& reporting skills
Nice to have
1. preferred experience with import and export
2. basic understanding of TS16949 (e.g. IATF16949, 8D report etc.)
3. Basic product knowledge and be aware of production process
4. Knowledge on costing

GGB轴承技术公司，创立于1899年，目前是美国英普罗工业集团旗下的子公司。英普罗工业集团现为纽约证券交易所上市公司，业务范围包括制造和销售工业密封产品，重载汽车密封圈，滑动轴承，空气压缩机，以及柴油和天然气混合发动机。在北美南美，欧洲以及亚洲，我们集团拥有33个全球工厂。4700多位员工服务于100多个国家的50000多位客户。多元化的经营让我们可以为员工提供了大量的职业发展机会。英普罗工业集团旗下拥有众多世界知名品牌，包括GGB, STEMCO, Garlock, CPI等。在每一个业务领域，英普罗都能够激发公司和客户的不断发展。更多信息请访问********************.GGB是全球领先的高性能滑动轴承制造商。公司总部位于美国，在全球20个国家拥有23个办事处及功能全面的分销网络，并在美国，法国，德国，斯洛伐克及中国设有大型生产基地。全球拥有超过1000多名员工，服务于全球超过五万名客户。作为滑动轴承行业的领导者，GGB的轴承产品在汽车和工业领域应用广泛，产品种类繁多，如直轴承、翻边轴套、止推垫片、组件、铝合金8字形轴套，金属及双金属轴承等。更可跟进客户具体要求为客户定制***的高效轴承解决方案。


GGB中国于2008年正式成立。以苏州为生产中心，在上海、武汉、广州等地分布销售网络。服务全国近1000多个各行业客户。2016年公司扩大投入，于苏州高新区置地建立自己的厂房。2017年，入驻新区工厂的GGB和STEMCO在国内的业务持续蓬勃发展，再创新高。2018我们也迎来兄弟公司：GARLOCK、TECHNETICS与我们共创辉煌。我们相信有着专业化的生产和技术，优秀的团队，我们必将创造更辉煌的未来。