上海招聘

岗位职责    1.国际知名美妆品牌京东平台日常客户服务，售前售后咨询工作（电话/在线聊天系统）   

 2.通过在线聊天工具在线服务，解答顾客对产品和购买服务的疑问、推销商品、促成订单成交    

3.处理日常顾客订单售前咨询及售后跟踪服务、投诉等    

4.性格温和、不急躁，凡事能从客户角度出发考虑，有效处理各种突发事件    

5.负责会员的跟踪服务与关系的维护，维护提升回购买率    

岗位要求    

1.有京东客服经验优先，熟悉京东购物、支付及相关售前售后流程，熟练使用京东后台操作及咚咚，熟悉京东规则    

2.良好的服务意识、沟通表达能力及谈判能力，有高度责任心，团队合作精神    

3.工作积极主动、细致耐心、脾气好、学习能力强、思维敏捷、思路清晰，倾听及沟通技巧佳   

 4.良好的文字表达能力沟通能力，工作耐心细致，诚信稳重   

 5.熟练使用office等办公软件，打字速度60字/分    

Sypulis Shanghai is an IT service supplier which was founded in mainland China by Hong Kong SYPU Group in 2005. We provide IT related services for all kind of customers in different industries. We help our customers to apply the information technology in their whole company thoroughly and improve the efficiency and productivity.

Relying on the good cooperation with hardware Software manufacturer and main ISP and the advantage of techniques, management and service experiences of ourselves, we dedicate ourselves on providing the Small Mid-sized company with various IT solutions and services.

Our goal is to deploy the most suitable solution to take care customer's business.