上海招聘

应聘者必须持有救生证。

責任概要:

为健康俱乐部的所有客人提供服务，包括内部客人和俱乐部会员。

工作任務 :

1. 通过表达乐观和热情的态度，在所有娱乐活动和区域为客人营造一个有趣和放松的氛围。
2. 根据预期的日常需求，从洗衣房获得所需数量的毛巾，运至工作区（健身中心、更衣室、游泳池、网球场），并按照公司程序折叠和堆放。
3. 清洗、拖把和清洁游泳池。
4. 如果观察需要帮助的游泳者，使用适当的救援技术。
5. 使用池边救援设备救助有困难的游泳者。
6. 监控游泳区域是否存在危险情况、异常或不安全活动以及正在挣扎的游泳者。
7. 以专业、积极、及时的方式满足客人的服务需求。
8. 用微笑、眼神交流和友好的语言问候每位客人，并尽可能使用客人的名字欢迎和确认。
9. 积极倾听并积极回应客人的问题、担忧和要求，使用品牌或酒店特定流程（如学习、满意、客人回应、LEAP）解决问题、取悦客人并建立信任。
10. 为残疾人提供帮助，包括在指导原则范围内帮助视力、听力或身体有缺陷的人（例如，在要求时护送他们，用文字解释行动，在纸上写下指示，将物体移到一边，或提供盲文或TDD电话。预测客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/倾听客人的喜好，并尽可能地采取行动。
11. 协助其他员工确保适当的覆盖范围和及时的客人服务。
12. 真诚地感谢客人，并向他们道别。
13. 使用清晰、适当和专业的语言与客人和同事交谈。
14. 支持所有同事，并以尊严和尊重对待他们。
15. 以机智、尊重、外交和保密的态度处理员工和/或客人的敏感问题。
16. 遵守质量保证期望和标准。
17. 目视检查工具、设备或机器（例如，识别缺陷）。
18. 在倾斜、不平或光滑的表面上移动。
19. 长时间站立、坐下或步行或整个轮班。
20. 在没有帮助的情况下移动、提升、搬运、推、拉和放置重量小于或等于25磅的物体。
21. 遵守公司和部门的安全和安保政策和程序，提供一个干净安全的环境。
22. 遵循危险品管理计划程序，处理和处置化学品、化肥、杀虫剂、血源性病原体等，包括使用材料安全数据表（MSDS）。
23. 保持对物业内可疑活动的认识，并向主管/经理报告任何可疑活动。
24. 一旦发生与工作有关的事故或其他伤害，应立即向经理/主管报告。
25. 遵循酒店特定程序处理紧急情况（如疏散、医疗紧急情况、自然灾害）。
26. 使用适当的设备，穿戴适当的个人防护服（PPE），必要时采用正确的起吊程序，以避免受伤。
27. 识别任何不安全的工作程序或条件，并/或向管理/防损人员报告。
28. 完成适当的安全培训和认证，以执行工作任务。
29. 遵守安全操作和储存工具、设备和机器的政策和程序。
30. 对专有材料和信息保密。
31. 根据公司政策和程序保护公司工具、设备、机器或其他资产。
32. 保护客人和同事的隐私。
33. 遵守公司和部门的政策和程序。
34. 按要求履行其他合理的工作职责。

MAJOR RESPONSIBILIES :

Provide service to all the guests in Health Club including both in-house guests and club members

SPECIFIC DUTIES :

1. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
2. Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.
3. Wash, mop, and clean the pool.
4. Use appropriate rescue techniques if observing swimmers who need assistance.
5. Rescue swimmers in trouble using poolside rescue equipment.
6. Monitor the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling.
7. Address guests' service needs in a professional, positive, and timely manner.
8. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
9. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
10. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
11. Assist other employees to ensure proper coverage and prompt guest service.
12. Thank guests with genuine appreciation and provide a fond farewell.
13. Speak to guests and co-workers using clear, appropriate and professional language.
14. Support all co-workers and treat them with dignity and respect.
15. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
16. Comply with quality assurance expectations and standards.
17. Visually inspect tools, equipment, or machines (e.g., to identify defects).
18. Move over sloping, uneven, or slippery surfaces.
19. Stand, sit, or walk for an extended period of time or for an entire work shift.
20. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
21. Follow company and department safety and security policies and procedures to provide a clean and safe environment.
22. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
23. Maintain awareness of suspicious activity on property premises and report any suspicious activity to a supervisor/ manager.
24. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
25. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
26. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
27. Identify any unsafe work procedures or conditions and/or report them to management/ Loss Prevention personnel.
28. Complete appropriate safety training and certifications to perform work tasks.
29. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
30. Maintain confidentiality of proprietary materials and information.
31. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
32. Protect the privacy of guests and coworkers.
33. Follow company and department policies and procedures.
34. Perform other reasonable job duties as requested.

上海万豪虹桥大酒店坐落在上海西部繁华的虹桥商业区，邻近虹桥机场，及松江、青浦、闵行、嘉定和漕河泾经济开发区，拥有优越的地理环境；经高架可直达市中心、外滩及市内其它名胜，交通便利。从宽敞明亮的建筑空间到典雅华丽的装饰色彩，置身酒店，每个细节都显示出与众不同的华贵与典雅。无论是体验豪华住宿、在设施完善的多功能会议厅中举办各类会议，亦或四处徜佯，在酒店的每一刻都能成为您值得回味的瞬间。结束了一天繁忙的工作，来冠军吧点一款清新凉爽的啤酒；在万豪咖啡厅享用一餐丰盛美味的国际佳肴；在您放松惬意的同时更享受酒店员工带来的殷情细致服务。日间如累积压力，不妨到健身房尽情宣泄。酒店设施齐全的健身中心24小时开放，任君使用。上海万豪虹桥大酒店敞开大门迎接四海宾客！
The deluxe 8-story Shanghai Marriott Hotel Hongqiao is ideally situated near the Hongqiao airport area on Shanghai's west side, close to Songjiang, Qingpu, Minhang, Jiading, and Caohejing business districts and just a stone's throw away from most of the tourist attractions. From its light and airy spaces to its warm colors, this hotel is designed to encourage you to linger in the hotel's public spaces, rest in one of our comfortable guest rooms, or hold a productive meeting in one of our inspiring meeting rooms. And when your work is done, sample a chilled beer from Champions Bar, drop into Marriott Cafe for a selection of internationally inspired dishes. Either way, you're sure to appreciate our attention to detail and our friendly, helpful staff. To make your life even easier, our Health Club is open 24 hours a day, so there's no excuse for skipping that work-out on the road!

您的目的地是哪里？或全职或***，从曼谷到波士顿，或者中间的任何地方，万豪国际为您提供适合您的酒店就职及事业发展的机会。您将在您家附近以及全球71个国家和地区找到我们18个品牌3600家酒店的身影。
Where do you want to go? From full-time to part-time, Bangkok to Boston and everywhere in between, Marriott International offers the opportunity to find the hospitality job and career journey that’s right for you. With 3600 properties and 18 different brands, you’ll find us in your neighborhood and in more than 71 countries and territories.

作为一家平等雇佣的雇主，万豪国际承诺雇佣不同背景的员工并支持多元文化。我们的员工来自于几十个国家，会讲50多种语言。
Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Our associates hail from dozens of countries and speak more than 50 languages.

不论您是资历丰富的酒店专业人士还是刚刚开展您的职业生涯，我们都诚挚地邀请您来探索万豪。
Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott.