上海招聘

工作职责:

As a member of our IT/Infrastructure team in Shanghai, you will be responsible for providing technical support related to the management of day-to-day user hardware and software issues. The ideal candidate possesses excellent troubleshooting skills for isolating problems and determining/implementing solutions, as well as a desire to provide high-quality customer support to each of our employees.

What you’ll do:

-- Demonstrate proficiency with Linux (Ubuntu), Mac and Windows desktop OSes and the troubleshooting of end-user issues

-- Take ownership of company-wide helpdesk ticketing solution

-- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

-- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN, and other networking issues

-- Manage users and permissions across both internal and cloud services (Active Directory, Okta, AWS, G Suite, GitHub)

-- Manage purchasing, inventory, and installation of IT related devices and peripherals

-- Administer VoIP telephone systems

-- Manage company mobile device account and support mobile users

-- Maintain detailed IT-related documentation

任职资格:

Who you are:

-- Bachelor’s degree in Computer Science or related field.

-- At least 1 years of experience providing desktop support in multinational environment

-- Detail-oriented and with excellent verbal and written communication skills

-- Focus on time management and organization skills while multitasking

-- Ability to demonstrate consistent follow-through on assigned tasks and projects

-- A desire to interact with end-users on a daily basis as the frontline of the IT dept

-- Good team-worker

Wish 是北美和欧洲领先的移动电商平台，有90%的卖家来自中国，是一家位于硅谷的高科技独角兽公司。它使用一种优化算法大规模获取数据，并快速了解如何为每个客户提供最相关的商品，让消费者在移动端便捷购物的同时享受购物的乐趣，被评为硅谷***创新平台和欧美最受欢迎的购物类APP，北美***的移动电商平台和全球第六大电商平台，创造了无数互联时代的新高。
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