上海招聘

[Responsibility]

    

1.Issue management:

    

Resolve complex technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures

    

Required to use judgement in defining solutions, investigate issues deeper before defining solutions, considerably alter existing process and methods to craft alternate solutions, or escalate highly complex and mission critical issues to SMEs or Team Lead for immediate resolution

    

2.Query management:

    

Accountable for closing customer inquiries regarding G products/services, customer's accounts and provide additional clarifications as requested by customers

    

3.Upsell:

    

May be required to upsell related Google products to existing customers when they seek resolution for product issues

    

[Requirement]

    

1.College or above degree

    

2.Good English skill

    

3.Good customer service mindset

    

4.Deep technical understanding of digital marketing products/services

    

5.Experienced in digital marketing or technical background preferred

    

[what we offer]

    

1.Excellent working opportunity in a dynamic, fast-growing company

    

2.Stable work and career progression

    

3.Modern, centrally located building with convenient facility and an excellent public transportation connection

    

[working hour] Mon-Fri, 8:00am-5:00pm/9:00am-6:00pm

Teleperformance互联企信集团是一家跨国上市公司，成立于1978年，总部位于法国巴黎，是专业的BPO业务提供商以及外包呼叫中心运营商，也是外包客服领域的专家，为各类世界500强企业提供呼叫中心外包服务。Teleperformance集团于2007年进驻中国成立北京互联企信信息技术有限公司，目前在中国设立了6个联络中心站点，分布在5个城市，分别是北京（总部,有2个联络中心站点）、西安、南宁、昆明及佛山。北京互联企信信息技术有限公司旗下拥有超过5500名员工，服务于中国一二线城市，20个工作站点遍布全中国（其中包含14个合作伙伴的站点），提供13种语言与方言服务（包括普通话、粤语、英语、法语、德语、俄语、西班牙语、丹麦语、印尼语、日语、韩语、泰语和越南语），覆盖15个垂直行业。目前，上海分公司已正式成立，期待你的加入！