上海招聘

Your Role

In this role, you will work as Customer Service to service a dedicated portfolio of customers and ensure the highest level of customer service with quick response times to inquiries and correct resolutions of customer issues + complaints.

We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience.

Customer Service Tasks

• Provide professional Customer Service to selected assigned or own accounts with focus on service and retention and maintain good relationship with customers.
• Liaise with all involved parties (Suppliers, Logistics Companies, other 3rd Parties, etc.) timely to ensure a smooth order management process.
• Sourcing - Find suitable suppliers for requested products, prepare all information for management to review to finalize potential deals.
• Order Management - Arrange, Coordinate, Monitor Orders and Shipments from A-Z. Ensure supplier, our own production and logistics companies are following exactly the give instructions to ensure our customer’s satisfaction.
• Prepare Quotations or Info’s to ensure fast follow up with Customers
• Ensure timely billing to Customers
• Ensure timely payment by Customers
• Complete all system entry requirements timely and accurately
• Ensure all tasks are completed according to SOP (Standard Operating Procedure) and individual Customer requirements.

Other Tasks

• Receive Visitors
• Attend Company Events (i.e. Customer Events, Exhibitions)
• Business Trips (if required in some cases)

Requirements

The person that shall hold this position shall meet the following requirements:

• Outstanding Communication in English and Mandarin Chinese language (oral and writing)
• Customer Service / Sales driven mindset.
• Excellent problem-solving skills  
• Outgoing personality (like to meet and talk with people)
• At least 5 years working experience in the trading and shipping industry.
• Be very familiar with general procedures in Sourcing, Trading, Shipping, Order Management, both in and outbound.
• Good Team player
• Motivated and Goal driven
• Willing to travel in greater China if needed

你的角色

在这个职位上，你将作为客户服务部为一个专门的客户组合提供服务，并确保***水平的客户服务，对客户的问题和投诉的问题和投诉的快速响应和正确解决。

我们对服务型人才感兴趣，他们了解提供优质客户体验的重要性。

客户服务任务

·为选定的指定客户或自有客户提供专业的客户服务，重点是服务和保留，并与客户保持良好的关系。

·及时与所有相关方（供应商、物流公司、其他第三方等）保持联络，以确保订单管理过程的顺利进行。

·采购-为所需产品寻找合适的供应商，准备所有信息供管理层审查，最终确定潜在交易。

·订单管理-安排、协调、监控来自A-Z的订单和发货。确保供应商、我们自己的生产和物流公司严格遵守指示，以确保我们的客户满意。

·准备报价或信息，以确保快速跟进客户

·确保及时向客户付款

·确保客户及时付款

·及时准确地完成所有系统入口要求

·确保所有任务按照标准操作规程和客户要求完成。

其他任务

·接待来访者

·参加公司活动（即客户活动、展览）

·出差（在某些情况下需要）

要求

担任该职务的人员应当具备下列条件：

-          良好的中英文沟通能力（口头和书面）

-          客户服务/销售驱动的心态。

-          优秀的解决问题能力

-          性格外向（喜欢与人见面和交谈）

-          5年以上贸易和航运行业工作经验。

-          熟悉采购，贸易，运输，订单管理，进出口的一般程序。

-          良好的团队合作精神

-          激励和目标驱动

-          如果需要，愿意到大中华区旅游

公司主要负责采购和出口电子类，新能源产品，智能产品。只要市场为欧洲
拥有自己的代加工厂
属于一家创立型企业，稳定的客户群和供货商群
目前正在扩大规模状态