上海招聘

General Description:

• As customer support, you will be daily contact with customers and vendors assisting on daily tasks and questions on Cargoo.
• You are a Cargoo super user
• You will play a key role in the customer support process and the continuous improvement on Cargoo UI (user interface) and user experience.
• You are part of the global customer service team.

Specific Accountabilities:

As a Cargoo super user you are responsible for 1st level support to customers on following tasks (list not complete):

• Dashboard – know the functionality and assist users
• User management – able to assist during setup
• Business partners – able to explain relationship and assist during first time setup
• Order – able to explain role within workflow and assist how to upload and enter an order
• Shipment plan – able to explain, guide and assist
• Direct bookings – able to explain, guide and assist
• Track and trace – able to explain the logic and the importance of container events and fix/add simple container events
• Rates – able to explain, guide and assist
• BI – able to explain, guide and assist as well as setup simply BI templates
• Exception management – able to explain, guide and assist

Qualifications:

• Completed an education in freight forwarding with a focus on international shipping or similar education in International Supply Chain.
• Further education in IT and/or logistic oriented digitalization process is advantage.

Working Experience:

• Min. 2 years of customer service in freight forwarding or any other logistic or supply chain environment.
• Setup and support for trading partners, participation in new customer on-boarding process.
• Participation in handover on a global basis according to handover procedures.
• Quick pick-up, understanding and commitment to always follow client specific and internal company work processes, SOPs and KPIs.
• Write training manuals and train users.
• Constant focus on Continuous Improvement, making recommendations for the improvement of client specific and internal company work processes, SOPs and KPIs.
• A distinct service mentality and customer orientation are essential.

Personal characteristics:

• Structured and organized way of working with a clear focus on objectives
• Timely email reply manner, which shall always be clear and concise
• Outgoing personality and not shy of daily interactions with customers
• Ability of multitasking
• Persistent and curious personality
• Flexibility and resilience

Strong team player mentality

Language skills:

• CET 4 or above.
• Bachelor’s degree.
• ITIL support flow organization is preferred

We are a specialized logistics company headquartered in Switzerland, with offices in Asia, the USA, Brazil and Germany. Since 1997, we have been providing ocean freight and logistics services for our global key accounts, handling the operational and administrative requirements involved in the transportation of their cargoes.
Our company is heavily focused on service delivery to our global key accounts, having built world-class systems and processes, in support and to assist our global key accounts with their ocean freight and logistics challenges.