上海招聘

职责描述：

Position Overview:

The Associate Operations Manager will play an important role in University Operations team to manage Duke Kunshan University campus services and provide contribution to the University’s implementation of new strategies on services to the community. He/She needs to support the operations manager to lead and manage Operations - Campus Services team, external suppliers as well as serve as a focal person with key stakeholders/end users within the University to make sure resources of the University are well managed and related services are delivered according to Standard Operation Procedures.

Reports to:

Operations Manager – Campus Services

Essential Duties:

The Associate Operations Manager will be responsible for day to day operations of campus services, such as catering, cleaning, housing, landscaping, transportation, campus store, conference and events support services, etc. These responsibilities will principally include the following:

1. Implement University strategy on campus services, plan and execution of University operations’ process and procedures, work with operations manager to manage and improve related policies and SOPs

2. Manage service vendors by conducting KPI assessment, service standard adjustment and cost tracking & control to ensure related services are delivered to comply with SLA and/or related contractual terms.

3. Interface with internal users and well handle their requests, establish and maintain a good and effective communication with the internal users.

4. Oversee the following campus services during off hours, including but not limited to cleaning, catering, landscaping, transportation/campus fleet, campus store, helpdesk, mailing & general supplies, space management, event & conference support, university asset management.

5. Track workload volumes, measure service level responses and satisfaction feedback.

6. Administrate the relevant documents of campus services and keep all the records complete and well-organized, produce related reports.

7. Take the operations management role when operations manager is absent.

8. Undertake other tasks and responsibilities as assigned.

9. University employees' job responsibilities will continue to expand in scope and depth as the University grows in size and complexity in its programs.

Required Qualifications:

1. A university degree in business related majors, Master’s preferred but not required. Candidates with oversea education experience will be a plus.

2. 8+ years of work experience in managing service-oriented businesses or having a managerial role in facility management.

3. Be flexible to work on different shifts.

4. Able and willing to work with people from different part of the world.

5. Proven ability to effectively coordinate multiple programs and initiatives.

6. Problem solver, independent learner, even for areas that are previously not familiar with.

7. Demonstrate employee development and performance management skills.

8. Excellent proficiency in Chinese and English, both verbal and in writing.

How to Apply:

Please be advised the salary is commensurate with experience.

Application Process: submit cover letter and CV to dkurecruitment@dukekunshan.edu.cn.

Please be noted that applications through other channels will not be considered.

Duke Kunshan is a world-class liberal arts university based in Kunshan, China, that offers a range of high quality, innovative academic programs for students from around the world. It was established in September 2013 as a U.S.-China partnership between Duke University and Wuhan University.

Duke Kunshan welcomed its first students in August 2014. The university began by offering Duke graduate degrees as well as a Global Learning Semester program for undergraduate students from Duke and top-tier Chinese and international universities.

In August 2018, the university welcomed its first undergraduate degree students. The four-year bachelor’s degree program follows the liberal arts and sciences tradition, with emphasis on critical thinking, creativity, collaboration and self-exploration.

Our vibrant, high-tech campus covers 200 acres in Kunshan’s Yangcheng Lake Science and Technology Park. Take a virtual tour to see our advanced classrooms, conference facilities and library, as well as student and faculty housing, and multiple dining and recreational areas. We also have multipurpose meeting spaces, break rooms and study rooms that allow students to work individually or in groups to review course materials and complete assignments.

The city of Kunshan, in Jiangsu province, is one of China’s fastest-growing economies and is a hub for high-tech research and manufacturing. The city is surrounded by picturesque forests and water towns, and is also connected by high-speed rail and subway to Shanghai and Suzhou, two of China’s most dynamic cities.
昆山杜克大学是世界一流的以通识博雅教育为特色的大学，位于中国江苏省昆山市，为来自全球各地的学生提供一系列高质量的创新学术项目。昆山杜克大学由美国杜克大学与中国武汉大学联合创办，于2013年9月获得中国教育部正式批准设立。

昆山杜克大学于2014年8月迎来了首批学生，包括硕士研究生，以及来自杜克大学和国内外一流高校的本科生，接受一学期的交流学习。

2018年8月，昆山杜克大学迎来了首届本科生，开启了四年制本科学位教育。本科课程体系遵循通识博雅教育传统，强调批判性思维、创造力、协作和探索。

昆山杜克大学位于阳澄湖科技园区内，校园占地1200亩，校内配置了各类高科技设施。进入虚拟校园即可参观先进的教室和会议设施、图书馆资源、师生宿舍、餐厅及休闲设施。校园内多功能的会议场所、休息室和学习区可供学生独立自习或集体讨论课程内容，完成作业，参与丰富多样的校园学习生活。

江苏省昆山市是高新技术研究和制造业中心，也是中国目前经济发展最快的经济体之一。昆山市拥有风景如画的森林和水乡，毗邻国际大都市上海和苏州，高速公路、高铁以及地铁交通十分便利。