上海招聘

VON ARDENNE needs a capable, motivated Service Sales Engineer. As a member of the regional service sales team the successful candidate of this position will report to the related Head of Service of VON ARDENNE Vacuum Equipment (Shanghai) Co., Ltd. This position oversees all activities of customer acquisition and customer care and is responsible for the processing of service sales projects, ranging from the query processing to the quotation processing phase through the completion of the contract, including receiving payments. The Service Sales Engineer will be responsible for the revenue generated by spare and wear parts, upgrades and services sales for VON ARDENNE′s customers in China in accordance with certain forecasts and growth plans.

YOUR TASKS

• Understanding customer needs/technical requirements and providing profound input during the quotation development;

• Preparing quotations and orders in VON ARDENNE′s computer system;

• Tracking the orders, delviery and the payment.

• Being responsible for the promotion and sale of services related products, taking the initiative to meet customers, to build up and maintain relationships to clients;

• Identifying and establishing new service sales business;

• Negotiating contracts, terms and conditions;

• Reviewing costs and service sales performances;

• Completing the tasks assigned by VON ARDENNE′s Service management.

YOUR PROFILE

• Bachelor′s degree in Accounting or a related field required;

• 1+ years′ work experience as experience in customer service sales in a foreign or JV company;

• Good knowledge of PC hardware and software (Microsoft Windows, Microsoft Office, e-Mail);

• Preferred is experiences in Kingdee software / SAP software;

• Basic knowledge about mechanical and electrical parts. Preferred: PVD vacuum industry experience;

• Good presentation and negotiating skills;

• Good communication skills;

• Ability to prioritize and meet deadlines in a fast-paced business environment;

• Very good command of spoken and written English and Chinese is mandatory for this position; speaking German is a plus;

• High ability to work independently and without direct support and supervision;

• Customer-oriented, problem-solving work style;

• Able to thrive in a high-stress and fast-paced environment;

• Clean and confident appearance;

• Establishing and maintaining an excellent corporate image of VON ARDENNE;

• Fresh graduate can also be considered.

VON ARDENNE GmbH develops and manufactures advanced coating equipment for the deposition of micrometer to nanometer-thin functional layers on materials such as glass, metal strip, wafers and polymer films.
These materials are the basis for products such as solar modules, architectural glass or smart phone display

Located in Songjiang Industrial Zone with an area of more than 3000 m2, VON ARDENNE VACUUM EQUIPMENT Shanghai Ltd. is the only wholly-owned subsidiary of VON ARDENNE GmbH (Germany) in China. The main business of the subsidiary includes sales activities for architectural glass coating, PV and related equipment, service and spare parts sales, support for project installations and the commissioning of VON ARDENNE coating systems.