上海招聘

This is a 6months temp position which sign the contract with 3rd party.

Job Responsibilities:

• Provide assistance to our clients by replying to product, after-sales, Corporate enquiries through emails and phone calls in a timely and professional manner demonstrating luxury through service.
• Accurately track client details and requests using CRM systems.
• Understand Moncler client's needs, experiences and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders.
• Work to improve Client Service processes, communication, tools at a regional level.
• Responsible for client service for e-commerce/digital campaign or ongoing project.

Job Requirements:

• Chinese native speaker with excellent communication skills
• Proficient in English with both excellent verbal and written skills
• 2 years experience in a Customer Service role, e-commerce experience preferred
• Natural flair for dealing with people, empathy and intuition
• Action-oriented and drive for results, excellent team player
• Proficient with the use of computer and software applications
• Be really passionate about the fashion industry
• Previous international experiences both in professional and non-professional contexts are considered a plus

  

盟可睐 Moncler 于1952 年在法国格勒诺布尔（Grenoble）创立，目前总部设于意大利。多年来，品牌致力与攀登专家的通力合作，糅合时尚与创新科研成果。盟可睐 Moncler 透过多个系列展示成衣的精致美学，将极端环境的需要和都市生活的节拍完美融合。2003 年，Remo Ruffini 先生正式拥有 Moncler 品牌，并担任品牌的主席与首席执行官。如今品牌生产并发布盟可睐 Moncler 旗下服装及配饰系列，于全球多家专卖店、各大百货公司与多品牌时尚精品店出售。

Moncler was founded at Monestier-de-Clermont, Grenoble, France, in 1952 and is currently headquartered in Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. The Moncler outerwear collections marry the extreme demands of nature with those of city life. In 2003 Remo Ruffini took over the company, of which he is currently Chairman and CEO. Moncler manufactures and directly distributes the clothing and accessories collections under the brand Moncler through its boutiques and in exclusive international department stores and multi-brand outlets.