上海招聘

What will you be doing?

    

As a Customer Success Representative, your job is to assist in driving software adoption and recurring revenue with our current customers. You'll identify customers'current and future IT challenges, and you will ensure the products and support services they purchased meet those needs. If you're passionate about a career in customer service, then we want to hear from you!

    

    

Your responsibilities will include:

    

· Assisting in driving software adoption and customer satisfaction

    

· Finding new sales opportunities with existing customers

    

· Communicating new product and company updates to existing clients

    

· Recording accurate customer data into our CRM system

    

· Collaborating with teams in different territories and offices

    

· Initiating and answering inbound and/or outbound sales calls directly from/to existing customers

    

· Responding to customer questions regarding our products and solutions

    

    

OK, I'm interested... is this the job for me?

    

To be successful in this role, you need to be a self-motivated, out-of-the-box thinker with the ability to understand what a customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams.

    

Other qualities that you’ll need to be a fit for this role include:

    

· Bachelor’s degree

    

· Prior customer service experience

    

· Excellent communication and listening skills

    

· A positive and outgoing attitude

    

· Plenty of initiative and diligence

    

· Strong problem solving skills

    

· Impeccable organizational and time management skills

    

· The ability to think on your feet

    

· A hunger to learn

    

· An ability to understand technical concepts and convey them to customers

    

AvePoint是一家拥有独立知识产权的国际化软件公司，自2001年创立至今，AvePoint 已成为微软SharePoint 产品大的供应商，主要提供SharePoint企业级管理和基础架构管理解决方案。AvePoint 在全球有13,000多家企业客户，包含众多500强公司以及政府机构，并与IBM、 NetApp建立了OEM合作关系，同时也是微软深度金牌合作伙伴及美国政府GSA的战略合作伙伴。AvePoint公司总部位于美国新泽西州泽西市，并在美国、加拿大、澳大利亚、英国、法国、德国、澳大利亚、日本、新加坡和中国等地均设有分公司。作为中国区面向国际的窗口，公司于2013年成立上海分公司，提供大量本土和海外分公司轮岗职位，并提供有竞争力的薪资和待遇。工作表现优秀的员工将有机会派往美国总部及其他国家分公司培训和工作。“径享科技，点亮未来”，我们的目标是创建自由开放、公平竞争的多元化平台，让每位员工都能大限度地发挥自己的才能。 AvePoint上海欢迎您的加入！

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招聘邮箱：HR_Shanghai@AvePoint.com
官方微博：上海径点软件科技有限公司
官方微信：AvePointBusiness