上海招聘

Responsibilities

Reporting to the Global Business Continuity & Crisis Management Lead, this position provides leadership, strategic direction and management of the Business Continuity Program (BCP) supporting Asia Pacific QVC markets and select business lines globally. This position is based in Japan and manages the Asia/Pacific BCP program.

 

The primary focus of this role under the direction of the Global Business Continuity & Crisis Management Lead is to manage the BC APAC program that identifies critical business processes, prioritizes the associated risk and develops plans and preparedness strategies to mitigate the risk to the business resulting in minimal operational disruptions.

 

The position works closely across the business and externally with key stakeholders to ensure that achievable business continuity, crisis management, and emergency management milestones are established, communicated, and achieved on time, and that adequate and properly skilled resources are applied, ensuring successful planning, training, testing, and actual execution of associated plans.

Business Continuity

·        The Business Continuity portion of this role includes supporting local business continuity role holders (business continuity owners and business continuity champions) in developing a robust Business Continuity capability, in accordance with the QRG BC Framework, that helps position the business to recover from a business interruption or disaster.

·        Works with the BC Champions and Owners to develop Business Impact Analyses, Recovery Strategies, and Business Continuity Plans. Schedule and facilitates training and testing activities.

·        Ensures local role holders are identified by senior leaders, understand their role, and have adequate training and exercising to fulfill their responsibilities.

·        Facilitates training, exercising, testing and awareness activities for stakeholders.

·        Works with local role holders (BC Owners and Champions) to identify gaps in the program and raises awareness to the Global BC/CM Team and local Senior Leadership and Global leadership of these gaps.

Crisis and Incident Management

·        The Crisis Management portion of this role includes deploying the Global Crisis and Incident Management Process in Asia Pacific and select business lines globally. Coordinates closely with the local incident/crisis teams to develop and maintain appropriate Incident Management, Crisis Management and other associated plans (Typhoon Plan, Earthquake Plan etc.).

·        Provides ongoing coordination, training, and exercising activities to support maintaining the capability to respond to an incident.

·        Supports the management of real events (incidents, crises etc.)24 X 7 by facilitating the activation of incident management and crisis management plans in coordination with appropriate Incident and Crisis Management Teams.

·        Works closely with Senior Leadership to engage them in the principles of incident and crisis management, maintaining awareness and ensuring a coordinated ability to respond.

Other

·        Global contributor to the development and implementation of Global BC/CM Programs as appropriate (BC Software, Pandemic Planning etc.)

Implements a BC/CM awareness program by educating employees, operational business teams and management on the responsibilities of BC/CM Awareness and their responsibilities. Supports maintenance on the intranet site.

 

Qualifications

·        Bachelor’s degree required.

·        Certification in Business Continuity, Emergency Management with an accredited institution (DRI, BCI etc.)

·         Effective people management and team leadership skills.

·        Strong written/verbal communication skills and computer skills (Excel, Access, Word, Visio).

·        Must be able to work off shift hours for incident response activities.

·        Strong working knowledge of BC, Crisis Management, and incident response procedures.

·        Exceptional understanding of BC and CM Standards as they apply to Asian Markets.

·        Experience in BC issues related Supply Chain, Retail or Broadcast a plus.

·        Minimum of 5+ years of experience and demonstrated success in positions of increasing responsibility within BC

·        The role will require the ability to travel globally to the United States or other markets as necessary.

·        This position requires being on-call at all times to ensure a timely response to any event.

·       Fluent in English and Mandarin (excellent conversational and written skills).

Critical Skills/Knowledge

·        Excellent communication skills. Strong writing skills in English and Japanese.

·        Effective collaborative skills with various local and global partner teams.

·        Ability to work independently with minimal supervision.

·        The ability to process rapid problem resolution, especially around a crisis or serious BC, health & safety, Loss Prevention or physical security incident.

·        Ability to work under stressful and tight deadlines as well as the ability to manage in a fast-paced environment.

·        Strong decision-making ability during both crisis and non-crisis situations.

·        Working knowledge of all areas of the organization and the ability to quickly develop a clear understanding of the company’s key functional processes and resources.

·        Interpersonal skills to influence a broad and diverse group of stakeholders across the corporation.

·        Ability to work in a cross-functional team environment and multi-task, prioritize workload, and meet deadlines.

Analytical and creative problem solving skills.

QVC is industry leader, #1 in tv shopping, #2 in mobile commerce and top 5 of on-line retailer. qvc is also forbes 2015 best employer.

QVC china teams based in shanghai and shenzhen play key roles in quality, sourcing, it supports. our teams are important part of QVC global markets and help ensure qvc customers have great shopping experience with quality products, great value and services. QVC china team is also a great platform for talents and dedicated staff to grow further in meeting their career inspirations or personal development goals. we are a team believes in qvc business culture, with high sense of work responsibility, teamwork and business ethics. now we have great opportunity for talented candidates like you to join our friendly team, participating in our fast moving business, and enjoy fun & team support environment.


     QVC是业内领导者，电视购物行业的首席，移动商务的第2和在线零售商中的前五位。QVC也是2015福布斯***雇主。QVC中国在上海和深圳开展业务， 在质量，采购，it支持方面担任了重要角色。我们的团队是QVC全球市场的重要组成部分，通过高质量的产品，高价值和优秀服务帮助给QVC的顾客带来良好的购物体验。QVC中国团队也为那些寻找职业热情或个人发展的人才和优秀员工提供了良好的平台。我们的团队坚信QVC商业文化，具有高度工作责任心，团队合作和遵守商业道德。现在，我们正在寻找像您一样的候选者来加入我们友好的团队，参与快速发展的业务中来，享受愉快友好的工作环境。