上海招聘

This position is concerned with the efficient and professional service of food and beverages within the Chinese Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. Direct supervision of staff is necessary, while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 

此职位要求能够为中餐厅提供专业快捷的餐饮服务，通过成本及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和希尔顿国际酒店的规章制度以确保为客人提供符合标准的完美服务。

Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。

Understand dietary requirements and offer appropriate suggestions.

了解健康食品的要求，并可以给出适当的建议。

By completing TBS checklist in product knowledge.

能够达到TBS 产品知识的要求。

Be able to make suggestions on the menu that might suit guests of different nationalities.

可以根据客人不同的国籍推荐菜单上的食品。

By knowing menu items of all other outlets to recommend guests to other outlets.

了解其他餐厅的菜肴，以便向客人推荐。

Confidently knowing opening hours of all restaurants & Hotel outlets.

熟悉所有餐厅及饭店其他部门的营业时间。

Being able to recommend other restaurants & city attractions to Hotel guests.

可以向客人推荐其他具有吸引力的餐厅或场所。

To actively check staff product knowledge on each shift.

在工作中随时检查员工的产品知识。

Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for lunch and dinner.  This also includes checking the cashier desk set-up & communicating with the Chefs about any details for the shift including how many reservations for the day.

遵守服务程序，保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流餐厅预定的详细情况。

Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.

检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。

Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager.

积极处理客户的投诉和意见并从中有所学，跟踪反馈给经理。

Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.

以积极主动的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。

上海虹桥元一希尔顿酒店位于高速发展的虹桥经济技术开发区。酒店地理位置优越，交通便利，距离上海虹桥机场仅15分钟车程，驱车55分钟便可达上海浦东国际机场。酒店拥有三座大楼，周围轨道交通便捷，四周云集各类高端时尚购物中心、娱乐设施，领馆别墅，高档住宅区近在咫尺。为了您出行方便，酒店每天提供独家班车接送至上海市区，虹桥经济技术开发区以及漕河泾新兴技术开发区。行政客房、行政酒廊以及所有公共区域，均可享受免费高速WiFi。

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上海虹桥元一希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造美好的入住体验。我们愿成就您的事业发展，与您共同成长！