客服代表
保利泰克风电科技(无锡)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2020-11-11
- 工作地点:上海-黄浦区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:0.8-1.2万/月
- 职位类别:客服专员/助理 客服主管
职位描述
1. Provide pricing, availabilities of products and due date of orders to customers and sales team.
2. Creation and administration of quotations/contract/PO based on the instruction of the sales team
3. Management of open orders; provide status update on orders to customers, communicate delays, revised due dates/delivery to customers, follow up on due and overdue orders internally with logistic and planning management. Shipping arrangement and dispatch of orders in a timely manner, meeting customer’s requirements and expectations.
4. Track and Trace of consignments and follow up of orders as required.
5. Phone responsibilities: Answer incoming calls and make outbound calls in a professional phone manner.
6. Create up and cross-selling opportunities.
7. Provide (first level) product information based on information available in the catalogues.
8. Escalate (second level) product information requests to application engineers or technical support team.
9. Claim handling from customers, ensuring claims are closed within a reasonable timeframe.
10. Coordinate with finance for invoicing and payments and follow-up with customers late payments weekly
11. Administration duties (filing, post, stationary, office consumables).
12. Translation of customer contracts
13. Other tasks assigned by Head of Business Development Asia
任职要求:
1. Very good English communication skills, both verbal and written.
2. Undergraduate or above degree in relevant field.
3. 2+ years of demonstrated success in at least one customer service role.
4. Ability to work independently and be self-motivated.
5. Problem Solve capabilities.
6. Have teamwork spirit and ability to work under the pressure.
7. High sense for urgency, accuracy and detail oriented.
8. Computer proficient: Word, Excel and Power Point.
9. Good time schedule and Time management.
10. Effective and direct communicator.
公司介绍
The company has sound management system, people-oriented work environment and good welfare system. The company, emphasizing on training and development, provides a variety of training and educational opportunities for employees who seek to develop in their career. The company also organizes various employee activities irregularly.
Now we are looking for competent, versatile and dedicated people who like to work in a free and honest workplace with emphasis on quality and efficiency.
保利泰克风电科技(无锡)有限公司是由保利泰克丹麦公司在华投资的子公司。保利泰克丹麦公司位于丹麦的布拉明市,主要致力于风电科技产业方面的研发和制造,目前与国内多家风电产品制造商都有合作。保利泰克无锡工厂位于新区梅村,目前共有120名员工。
公司拥有完善的管理机制、人性化的工作氛围及健全的福利体系。公司为员工缴纳五险一金,并提供工作餐。公司注重员工的培训和发展,提供各种培训教育机会给寻求发展的员工。公司还不定期组织丰富多彩的员工活动。
目前,根据公司发展需要,向社会公开招聘以下职位。我们热诚期待能干,一专多能和勤奋踏实的有识之士加盟这一注重质量和效率的公司。公司将给员工提供一个自由施展才华,诚实守信的工作场所。
请勿用附件形式投递简历或重复投递简历,谢谢!
招聘电话:0510-68755618
联系方式
- Email:hr-wuxi@polytech.com
- 公司地址:新吴区新梅路82号 (邮编:214028)