上海招聘

Main Responsibilities: 

? Attend to customer inquiries – pricing, product information, availability, lead time, etc, sampling requests, shipping information.

?Create/maintain customer master and update credit profile in order processing systems to ensure updated and correct information is maintained.

? Process and manage customers’ sales orders. Keep customers informed and updated on order status promptly.

?For indent sales, process purchase orders to supplier\plants. Provide shipping instructions to plant\forwarder. Follow up on the ex-plant dates, shipping schedule.

? For ex stock, check on stock availability, make a request for stock to be brought in.  

Liaise with the warehouse to pick the stock, packing dimension, and make vessel booking with forwarder\carrier.

?Follow up with forwarder for B/L and ensure complete shipping documents (invoice, packing list, cert of origin, COA, B/L etc) are deliver to customers timely for their clearance.

?Review to ensure conditions on customers’ Letter of credit can be met and that all our shipping documents are able to comply to the terms stipulated. 

? Keep customers informed of the invoices that will be due and follow-up for payments. Continuous follow up on overdue.

?Make stock reservations based on customer forecasts or make arrangements to bring in the stock to fulfill customer requirements.

? Attend to customers' complaints. Follow up to provide solutions \ reply to customers.

? Backup in the absence of other CA.

? Ensure all order correspondence, sample requests, complaints records, etc. are properly filed.

? Stocktake at the warehouse when need arise.

? A/R Collections.

Education and Experience:

? Bachelor's degree or above.

? 2-year customer service experience.

Must-have skills:

? Shipping knowledge (L/C, export documentation, International trade).

? Microsoft Excel.

? SAP, BW.

作为一个全球性的化工集团，索尔维集团力求为化工行业寻求和实施更具责任感、更有价值的解决方案。集团矢志不渝地致力于可持续发展，并始终专注于创新和卓越经营。索尔维集团的产品被广泛应用于各行业领域，旗下90％的销售产品位居全球前三甲。集团总部设在比利时布鲁塞尔，在全球55个国家拥有约29,100名员工。索尔维集团（SOLB.BE）目前在布鲁塞尔和法国的泛欧交易所上市。

As an international chemical group, Solvay assists industry in finding and implementing ever more responsible and value-creating solutions. The Group is firmly committed to sustainable development and focused on innovation and operational excellence. Solvay serves diversified markets, generating 90% of its turnover in activities where it is one of the top three worldwide. The Group is headquartered in Brussels, employs about 29,100 people in 55 countries. Solvay SA SOLB.BE) is listed on NYSE Euronext in Brussels and Paris .