上海招聘

Interactive Brokers (http://ibkr.com/) is looking to hire highly motivated individual for a call center technical support position in our SHANGHAI OFFICE.

Job Description

Our Trader Workstation is a Java-based proprietary trading platform that allows end-users to trade from their home or office and is the flagship of our platforms. It is complemented by our web and mobile-based platforms. A TAC Technician is expected to consistently provide friendly and informative technical support to Interactive Brokers’ clients by keeping up to date with the local technology news in order to investigate any new problems to assist end-users.

Responsibilities

Provide real-time technical support of IBKR applications through either phone or chat communication, along with tickets and emails customers may send to IB. Successful candidate will also be required to perform other technical and client service-oriented tasks and projects provided by the local regional manager or the Global Head of TAC.

  

The core competencies include:

  

• Operating Systems (Windows/Mac OS X/Linux) and Mobile Operating Systems (iOS/Android) support
• 熟悉Windows Mac, OS X / Linux以及手机IOS/Android操作系统支持
• Basic DNS, TCP/IP and Network Configuration Support
• 提供基本的DSC, TCP/IP和网络配置的支持
• Hands-on PC, Tablet, and Mobile troubleshooting
• 熟悉电脑，平板电脑，手机等故障排除

• Help Desk or Call Center support experience and real-time troubleshooting
• 具有技术支持中心，呼叫中心的支持经验和实时故障排除经验

• Experience working in a global team environment
• 具有在全球团队环境中工作的经验
• Exposure to Java and web-based applications is a plus
• 熟悉java和基于Web的应用程序者优先
• Experience working with online security and security devices is a plus
• 具有在线安全和安全设备工作经验者优先。
• Basic programming experience is a plus
• 具有基本编程经验者优先

  

Requirements:

  

• Minimum one year experience with call center or technical support roles, preferably in the financial services industry.
• 至少一年的呼叫中心或技术支持工作经验，***是金融服务行业

• Strong Technical Troubleshooting and Communication Skills
• 较强的技术故障排除和沟通技巧
• Excellent oral & written language skills in English and Mandarin.
• 优秀的英语和普通话口头和书面表达能力。
• Bachelors Degree (with IT related fields preferable)
• 学士学位（IT相关领域优先）
• Will also consider technical certifications- A+ Certification, etc.
• 考虑有相关的技术认证者优先.

Please send CV and cover letter with current and expected salary to shanghaistaff@interactivebrokers.com

请发送简历，目前和期望薪资shanghaistaff@interactivebrokers.com求职信

Very competitive salary offered to right candidate.

给适合的应聘者提供非常有竞争力的薪酬

盈透证券（以下简称“IB”) 集团作为经纪交易商已有40年。我们的综合股本资产总值已超过60亿美元。
IB在全球100多个市场中心进行经纪/交易和自营交易的操作。在经纪代理业务中，IB为机构和专业的交易人员提供种类繁多的电子交易产品的电子（在线）交易执行和结算服务。这些电子交易产品包括全球股票、期权、期货、外汇、债券、差价合约和基金。目前，IB及其附属公司每天大约执行1,000,000宗交易。

IB公司总部设在Greenwich Connecticut（美国康涅狄格州的格林威治），公司在中国上海，美国、瑞士、加拿大、中国香港、英国、澳大利亚、匈牙利、俄国、日本、印度和爱沙尼亚的员工共1100名左右。IB受SEC（美国证券交易监督委员会）、FINRA（金融行业规范权威）、NYSE（纽约股票交易所）、FSA（英国金融服务局）和世界其他监管代理的监管。

Interactive Brokers Group, Inc.'s founding member has completed its 40th year as a Broker Dealer with consolidated equity capital of more than 6 billion USD.
Interactive Brokers conducts its broker/dealer and proprietary trading businesses on over 100 market destinations worldwide. In its broker dealer agency business, IB provides direct access ("on line") trade execution and clearing services to institutional and professional traders for a wide variety of electronically traded products including stocks, options, futures, forex, bonds, CFDs and funds worldwide. Interactive Brokers Group and its affiliates execute nearly 1,000,000 trades per day.
Interactive Brokers' headquarters are in Greenwich Connecticut, and it has approximately 1100 employees in its offices in the Shanghai, USA, Switzerland, Canada, Hong Kong of China, UK, Australia, Hungary, Russia, Japan, India and Estonia. IB is regulated by the SEC, FINRA, NYSE, FSA and other regulatory agencies around the world.