上海 [切换城市] 上海招聘

Helpdesk Agent L1 Bilingual Readiness Agent

北京仕邦达人力资源服务有限公司上海分公司

  • 公司规模:150-500人
  • 公司性质:民营公司
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2020-09-19
  • 工作地点:北京
  • 招聘人数:若干人
  • 工作经验:2年经验
  • 学历要求:本科
  • 职位月薪:0.9-1.2万/月
  • 职位类别:网络管理(Helpdesk)

职位描述

DUTIES & RESPONSIBILITIES:

·         Answer queries via phone and email. Make outbound calls as and when required.

·         Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)

·         Prepare the test centers before they go Live for conducting Exams.

·         Keep self-updated on training, new initiatives and latest updates.

·         Actively work to meet/exceed the desired metrics/parameters.

·         Create and document cases as and when required.

·         Create and Maintain Reports for Clients (Excel).

·         Perform hardware and software installations.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

·         Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor’s Degree in Computer Science / Information Technology or equivalent is preferred.

·         Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.

·         Good communication in oral and written Mandarin and conversational English.

·         Intermediate level troubleshooting and installation of Windows operating systems/ Software.

·         Intermediate level understanding of networking concepts, devices and troubleshooting.

·         Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

·         Advanced knowledge of test center applications. Ability to learn and support new applications/Clients.

·         Basic computer skills in MS office products - Word, Excel, PowerPoint.


职能类别:网络管理(Helpdesk)

公司介绍

FA Talent 是外企德科FESCO Adecco旗下专注于人才选用与育留的专业品牌,致力于为企业提供高级人才甄选、招聘流程外包、人才发展与培训、海外人才服务以及校园服务等全方位人力资源解决方案,服务枢纽遍及上海、北京、广州、成都与苏州等各大城市。

北京外企德科人力资源服务上海有限公司(FESCO Adecco)是一家中外合资人力资源服务企业,由中国500强企业之一的北京外企人力资源服务有限公司(简称FESCO)与世界500强之一的人力资源服务集团Adecco(德科集团)合资成立。
外企德科为客户提供全方位的业务流程外包(BPO)、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。
合资后的FESCO Adecco整合了双方的客户资源,依托全球化的资源和服务平台,融合本土网络优势,业务范围扩大至全国。目前,FESCO Adecco 的全国服务人数超过60万名,服务客户近10,000家。

联系方式

  • Email:emma.zhang@fatalent.com
  • 公司地址:地址:span海淀科学院南路2号,融创资讯中心
  • 电话:18800291561