Helpdesk Agent L1 Bilingual Readiness Agent
北京仕邦达人力资源服务有限公司上海分公司
- 公司规模:150-500人
- 公司性质:民营公司
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2020-09-19
- 工作地点:北京
- 招聘人数:若干人
- 工作经验:2年经验
- 学历要求:本科
- 职位月薪:0.9-1.2万/月
- 职位类别:网络管理(Helpdesk)
职位描述
DUTIES & RESPONSIBILITIES:
· Answer queries via phone and email. Make outbound calls as and when required.
· Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)
· Prepare the test centers before they go Live for conducting Exams.
· Keep self-updated on training, new initiatives and latest updates.
· Actively work to meet/exceed the desired metrics/parameters.
· Create and document cases as and when required.
· Create and Maintain Reports for Clients (Excel).
· Perform hardware and software installations.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
· Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor’s Degree in Computer Science / Information Technology or equivalent is preferred.
· Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.
· Good communication in oral and written Mandarin and conversational English.
· Intermediate level troubleshooting and installation of Windows operating systems/ Software.
· Intermediate level understanding of networking concepts, devices and troubleshooting.
· Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
· Advanced knowledge of test center applications. Ability to learn and support new applications/Clients.
· Basic computer skills in MS office products - Word, Excel, PowerPoint.
职能类别:网络管理(Helpdesk)
公司介绍
北京外企德科人力资源服务上海有限公司(FESCO Adecco)是一家中外合资人力资源服务企业,由中国500强企业之一的北京外企人力资源服务有限公司(简称FESCO)与世界500强之一的人力资源服务集团Adecco(德科集团)合资成立。
外企德科为客户提供全方位的业务流程外包(BPO)、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。
合资后的FESCO Adecco整合了双方的客户资源,依托全球化的资源和服务平台,融合本土网络优势,业务范围扩大至全国。目前,FESCO Adecco 的全国服务人数超过60万名,服务客户近10,000家。
联系方式
- Email:emma.zhang@fatalent.com
- 公司地址:地址:span海淀科学院南路2号,融创资讯中心
- 电话:18800291561