上海招聘

  

 

  

至少3年左右IT helpdesk经验，熟悉Mac，英语可工作交流

  

 

  

Job Responsibilities include, but not limited to:

  

？ MAC system support experience

  

？ Provide onsite deskside support to local and remotes sites in China, Hongkong and Taiwan. Travel is required when necessary.

  

？ Support computing hardware and desktop software.

  

？ Support Printer & Peripherals, Desk phone and Mobile phone.

  

？ Support Video Conference room and Show room as level 1. Standby service is required when necessary.

  

？ Provide Event Support according to business requirements.

  

？ PC re-imaging for PC Refresh or computing problems when required.

  

？ Restoration and migration of user data

  

？ IMAC Support – IT equipment Install/Move/Add/Change

  

？ Assistance of PC Assets management with Assets team together.

  

？ Provide Smart Hands as required to assist other support groups including but not limited to networking, server and telecommunication teams.

  

？ Track and resolve customer incidents and requests in ServiceNow.

  

？ Train and mentor less-experienced team members

  

？ Provide End User IT training

  

？ VIP Support experience preferred but not mandatory

  

Job Requirements:

  

？ Good English in reading, writing and speaking

  

？ Solid foundation of end user computing experience

  

？ Excellent troubleshooting capability

  

？ Excellent verbal and written communication skills

  

？ Fundamental knowledge of Service Management process

  

？ Good time management skills to prioritize workload

  

？ Good service experience in a corporate environment

  

？ Ability to determine the solution & root cause of issue

  

？ Ability to learn new technologies

  

Required Minimum Education:

  

？ High School Diploma (required)

  

？ Associate Degree or at least some college courses in related field (preferred)

  

Required Minimum Experience:

  

？ A Minimum of 3 years of experience in a related field.

  

公司成立于2008年，是大连最早、***的人力资源、活动策划服务公司之一。自成立以来一直致力为企、事业单位提供高端活动策划服务；“创新、服务”是展锋公司的立业之本，经过多年的努力，我们已形成一套完整的设计、沟通、执行、跟踪一站式服务体系。展锋文化传媒为企业客户提供：拓展训练、企业年会/庆典、企业家庭日、企业运动会、大型赛事及企业会务会展承办等服务。