上海招聘

Blue Nile is one of the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.

The Blue Nile Diamond and Jewelry Consultant (DJC) is an individual who embraces knowledge and education as their core. A Diamond and Jewelry Consultant at Blue Nile is a person who is outgoing, passionate and thrives on helping others. Our goal in Customer Service is to enhance and grow the brand connection experience for our Blue Nile customers. Our Diamond and Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a Jeweler for Life relationship with Blue Nile Customers.

Responsibility:

Demonstrate exceptional Customer Service in Japanese and English/Chinese

• Educate customer on diamond and jewelry products
• Communicate the Blue Nile Difference, instilling trust and confidence in our brand
• Offer no-pressure advice and guidance to help customers make decisions with confidence
• Build lasting customer relationships through care and responsiveness
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations

Continuously maintain excellent attendance and punctuality

Proactively follow up on all work requests within Blue Nile’s service level standards

Understand department goals and meet defined metrics

Maneuver effectively and efficiently through computer systems

Provide assistance and troubleshooting for payment processing

Translate and review documents and website content in Japanese and English

Occasional market, customer, and competitive research in Japanese and English

Work cross-functionally with technology teams and translation vendors

Assist in additional projects as assigned by  the International team

Qualifications:

• Native Japanese ability and fluency in Chinese and/or English, with the ability to compose professional written correspondence
• Bachelor’s degree (Business, Sales, Communications or Marketing major preferred)
• Previous customer service, sales and/or call center experience preferred
• Available to work flexible hours
• Ability to establish instant rapport and instill trust and credibility
• Strong computer and typing skills
• Detail oriented with excellent organizational skills; ability to multi-task and prioritize daily responsibilities
• Excellent listening, written and verbal communication skills
• Ability to work within deadlines in a fast paced environment
• Previous experience in accounting or working with payment processing is preferred

    

Blue Nile 是目前全球***的，销售认证钻石，订婚戒指和高级珠宝的在线零售商。我们提供优越的客户服务，拥有非凡的和业界领先的产品质量和风格。我们致力于让每个客户都能有不寻常的购物享受。
我们公司的优势在于能够在不同的环境中有很强的适应能力。我们团队的灵活性，超强的更新意识，以及丰富的知识和资源，积极地影响着我们的业务和每一位客人。我们提倡勤奋， 灵活，善问，以及精诚的团队合作精神来解决问题， 并持续地改进以带来必要的更新。我们是一支追求成功的团队， 会激励任何形式的成就！