上海招聘

岗位职责:

1.Assist manager to supervise efficient, effective and reliable operations of the call center 协助部门经理高效、有效的管理客服团队；
2.Responsible for staff management, such as recruitment, roster, responsibility distribution, reward and punishment implementation, individual performance appraisals and disciplinary issues alignment with staff policy 负责员工管理工作，如招聘，人员责任分配，奖惩执行，个人绩效考核，纪律管理以及制定员工准则；
3.Assist in staff development and on-job training, Supervise and check the work performance of call center department, Promote regular meeting system, on-duty system, training and learning system, supervision and assessment system etc.
协助规划员工职业发展和在职培训，监督、检查客服理团队的工作表现，不断完善会议制度、培训制度、监督考核制度等；
4.Assist in establish the hospital customer service system according to the hospital development needs根据医院要求完善客户服务系统；
5.Ensure teamwork and participate in all activities required by hospital.具有团队合作精神，积极参与持续的质量改进工作；
6.According to company strategy, make department work plan， and responsible for the quality of call center department根据公司战略，制定部门工作计划，对呼叫中心部门的质量负责；
7.Collect feedback and analyze the customer’s complaints regularly, to cooperate with relevant department to formulate corresponding solutions and corrective measurement to improve the customer service system定期收集反馈和分析客户投诉，配合相关部门制定相应的解决方案和纠正措施，完善客户服务体系。

任职资格:

1.Bachelor or above本科及以上；
2.Ideally a minimum 1 year related working experience in call center or remote/on-line service management position and 3 years in relevant fields.； Internet Hospital/Intelligent Hospital/Hospital/Medical Center/Health Screening Center/Health Insurance working experiences will be a plus 至少一年以上呼叫中心或远程线上服务中心管理岗以及三年以上相关领域工作经验；互联网医院/智能医院/医院/医疗中心/健康筛查中心/健康保险工作经验优先；
3.CET 6 will be a plus；
4.Ideally Medical background or relevant fields working experience；医疗或相关领域工作经验；
5.Fluent English both in speaking and writing 英语听说读写流利。
6.Good computer skills and knowledge of Microsoft office 熟悉电脑办公软件；
7.Experienced analytic skills and capability to understanding on-line/call center data will be a plus相关数据分析能力，理解呼叫中心或在线服务相关运营数据优先考虑；
8.Proficient in call center technologies/ customer service systems熟悉呼叫中心服务系统优先；
9.Excellent communication and interpersonal skills良好的沟通和人际交往能力；
10.Motivation skills and an ability to supervise and lead a team of customer service assistants, responsible and conscientious具有激励、监督、团队管理能力，认真负责；
11.Flexibility, easy-cooperate to be able to come up with new ideas to improve customer service standards 有一定的灵活度,容易合作的，能够接受新的理念。

广州泰和肿瘤医院（GCCC）坐落于广州市黄埔区中新广州知识城，是一家按照国内三级肿瘤专科医院标准、以及国际***医疗机构标准来建设的癌症防治中心。医院致力于打造医疗技术高地和医学人文高地，以国际诊疗规范为肿瘤患者提供包括质子治疗在内的放疗、化疗、手术的多学科诊疗服务。医院建成之后将有400余张病床，医护人员800余人，建设目标是在广州创立一个具备临床诊疗、癌症预防、医学研究、专科培训、远程会诊的 “五位一体” 的国际化癌症中心，造福广大肿瘤患者。
GCCC于2010年获批入围《广东省现代产业500强项目》，设置肿瘤内科、肿瘤外科、放疗中心（含质子治疗系统等）等临床科室。2021年5月获得医疗执业许可证，2021年6月全面投入运营；总投资超过30亿元人民币。