ERP实施顾问/产品支持分析师
恩富软件（中国）有限公司
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：计算机软件
职位信息
- 发布日期：2020-10-30
- 工作地点：上海-黄浦区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语
- 职位月薪：1.2-2.2万/月
- 职位类别：ERP实施顾问 售前/售后技术支持工程师
职位描述
POSITION: Product Support Analyst/Senior (ERP)
LOCATION: GuangZhou/Shanghai, China【广州在家工作】
You will be part of the APAC SyteLine Technical and Functional Support team report to SL APAC Support Manager to own, investigate, execute and deliver timely resolution of incident and problems that have been logged to Infor support portal.
Successful candidates will be part of a team providing world class IT support and services to our customers. They will have the opportunity to interact and work with highly competent and motivated individuals to provide value added IT services which embody Infor value proposition.
JOB RESPONSIBILITIES:
? Be part of Infor APAC team, contribute to investigate, testing and disaster recovery of incident logged by customers.
? This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or incident communication.
? Work includes handling incoming issues from customers in APAC region generally and China specifically.
? Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.
? Ensure all proper steps/tests are performed during incident analysis including thorough search on Infor knowledgebase.
? Report any problems/errors to Development.
? Record all problems and its resolution into Support portal.
? Performing testing for new patch releases and bug fixes.
? Handle complex issues and perform daily support activities.
? Pro-active monitoring, participate in complex system discussions and resolve Technical issues.
? Provide high standard of technical and functional support to customers.
? Effectively monitor and resolve all escalated or visible technical incident and problems.
? Monitors and maintains quality of deliverables.
? Provide customers with premium level of support.
? Providing technical support to business or end users.
? Troubleshoots problems and proposes workaround.
? Liaison with relevant parties in problem solving.
? A team player with excellent analytical and problem-solving skills.
? Demonstrates professional skill and a high standard of fairness and integrity.
? Ensuring Infor standard support process and procedures are met and maintained.
? Knowledgeable in all aspects of an ERP system.
EDUCATION & EXPERIENCE:
? Candidate must possess at least a Bachelor’s Degree in computer Science, Information Technology, post Graduate Diploma, Engineering, Science & Technology, or equivalent.
? 5 years in a similar role within the IT services industry or a multinational manufacturing environment.
? Technology Savvy - able to use technology to achieve work objectives and shares expertise and knowledge with others.
? Demonstrated ability to co-ordinate the delivery of services in a customer focused environment.
? Performs well under pressure and are able to work in a fast paced environment.
? Ability to effectively communicate with all levels of client personnel and preferably with Development skills.
? Strategic and tactical thinking
REQUIRED SKILLS:
? Solid knowledge of ERP software preferable with SYTELINE system support or implementation experiences.
? Experience in supporting ERP and cross product, large, complex global customers with multi-sites environment.
? Solid knowledge of client/server and web applications management and configuration.
? Solid knowledge of SQL database management and administration.
? Knowledge in using World Wide Web related tools, e.g.browsers etcs.
? Knowledge on Windows servers, IIS, SQL server 2012(Administrator, Integration Service, Reporting Service and Analysis Services)
? Excellent knowledge in Window Presentation Foundation 4.5, Visual Studio 2012, C#, SharePoint 2013 and ASP Dotnet MVC 4.
? Experience in Cloud technologies including VMware and the VMware suite of products.
? Excellent communication skills in a Customer Support Environment
? Ability to acquire an understanding, identify, underlying issues or causes, and resolve complex problems.
? Committed to quality and good customer orientation, good interpersonal skills and willingness to help others.
? Strong Business acumen and customer oriented.
? Development and programing Skill is an added advantage.
? Microsoft, VMware certified and/or Linux Certified is an added advantage.
? Able to work independently, possess self-initiative to learn & a strong willingness to excel in customer delights.
? Required language(s): Excellent spoken & written English, and/or other APAC language.
LOCATION: GuangZhou/Shanghai, China【广州在家工作】
You will be part of the APAC SyteLine Technical and Functional Support team report to SL APAC Support Manager to own, investigate, execute and deliver timely resolution of incident and problems that have been logged to Infor support portal.
Successful candidates will be part of a team providing world class IT support and services to our customers. They will have the opportunity to interact and work with highly competent and motivated individuals to provide value added IT services which embody Infor value proposition.
JOB RESPONSIBILITIES:
? Be part of Infor APAC team, contribute to investigate, testing and disaster recovery of incident logged by customers.
? This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or incident communication.
? Work includes handling incoming issues from customers in APAC region generally and China specifically.
? Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.
? Ensure all proper steps/tests are performed during incident analysis including thorough search on Infor knowledgebase.
? Report any problems/errors to Development.
? Record all problems and its resolution into Support portal.
? Performing testing for new patch releases and bug fixes.
? Handle complex issues and perform daily support activities.
? Pro-active monitoring, participate in complex system discussions and resolve Technical issues.
? Provide high standard of technical and functional support to customers.
? Effectively monitor and resolve all escalated or visible technical incident and problems.
? Monitors and maintains quality of deliverables.
? Provide customers with premium level of support.
? Providing technical support to business or end users.
? Troubleshoots problems and proposes workaround.
? Liaison with relevant parties in problem solving.
? A team player with excellent analytical and problem-solving skills.
? Demonstrates professional skill and a high standard of fairness and integrity.
? Ensuring Infor standard support process and procedures are met and maintained.
? Knowledgeable in all aspects of an ERP system.
EDUCATION & EXPERIENCE:
? Candidate must possess at least a Bachelor’s Degree in computer Science, Information Technology, post Graduate Diploma, Engineering, Science & Technology, or equivalent.
? 5 years in a similar role within the IT services industry or a multinational manufacturing environment.
? Technology Savvy - able to use technology to achieve work objectives and shares expertise and knowledge with others.
? Demonstrated ability to co-ordinate the delivery of services in a customer focused environment.
? Performs well under pressure and are able to work in a fast paced environment.
? Ability to effectively communicate with all levels of client personnel and preferably with Development skills.
? Strategic and tactical thinking
REQUIRED SKILLS:
? Solid knowledge of ERP software preferable with SYTELINE system support or implementation experiences.
? Experience in supporting ERP and cross product, large, complex global customers with multi-sites environment.
? Solid knowledge of client/server and web applications management and configuration.
? Solid knowledge of SQL database management and administration.
? Knowledge in using World Wide Web related tools, e.g.browsers etcs.
? Knowledge on Windows servers, IIS, SQL server 2012(Administrator, Integration Service, Reporting Service and Analysis Services)
? Excellent knowledge in Window Presentation Foundation 4.5, Visual Studio 2012, C#, SharePoint 2013 and ASP Dotnet MVC 4.
? Experience in Cloud technologies including VMware and the VMware suite of products.
? Excellent communication skills in a Customer Support Environment
? Ability to acquire an understanding, identify, underlying issues or causes, and resolve complex problems.
? Committed to quality and good customer orientation, good interpersonal skills and willingness to help others.
? Strong Business acumen and customer oriented.
? Development and programing Skill is an added advantage.
? Microsoft, VMware certified and/or Linux Certified is an added advantage.
? Able to work independently, possess self-initiative to learn & a strong willingness to excel in customer delights.
? Required language(s): Excellent spoken & written English, and/or other APAC language.
职能类别：ERP实施顾问售前/售后技术支持工程师
公司介绍
Infor is a global enterprise leader in business cloud software and a strategic technology partner for more than 68,000+ Enterprise and SMB companies.Enterprise software solutions that are built for the cloud, built for your industry.From Manufacturing to Healthcare to Retail and Fashion, we cover all industries and have ERP end-to-end solutions that are brought together by artificial intelligence technology.To learn more about Infor, please visit: *************.
联系方式
- 公司地址：上海市西藏中路268号来福士广场办公楼15楼 (邮编：200001)