上海招聘

PRIMARY DUTIES & RESPONSIBILITIES

Consistently meets customer service standards

• Troubleshoot and resolve non-routine or complex issues / escalations.
• Supports and engages team members to deliver team requirements by working together
• communicating with oversea customers via telephone and email weekly or monthly
• Prepare daily KPI report and monitor backlog of team members
• To prepare monthly headcount report
• Supervise and develop team through learning & development, coaching, feedback & reviews.
• Ensure all the process in line with Standard Operating Procedure.
• To train new staff of daily operation requirements
• To manage and schedule workforce during peak period
• Performs other position related duties as specified by management
• To manage profit and loss, and budget, financial related reports

SKILLS ESSENTIAL TO THE JOB

List in clear, concise statements what the duty is and how it is performed. Use specific verbs of action, such as "supervise"; "compile"; "load"; "operate"; "record"; etc. Avoid "prepare"; "handle" and "assist". Ensure responsibilities for Total Quality Management, Occupational Health & Safety, Equal Employment Opportunity, Industrial Relations and other relevant policies and legislation are included.

Technical

• Good verbal and written communication skills in English
• Good in using Microsoft Office application such as excel and word
• Familiar with EDI Cargo wise/CW1 as well as Freight Forwarding operations
• Experience of finance/accounting
• Commercial focus
• Strong organizational and planning skills
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ESSENTIAL PERSONAL ATTRIBUTES

(Demonstrated in previous roles and the individual’s career track record).

• Strong customer focus and with a strong team ethic
• Sound integrity and disciplined
• Able to work independently and under pressure with minimum supervision
  
• Analytical and organized, ability to focus on details and compare data
• Good motivation, team building and influence skills
• Must possess excellent time management skills to manage high volume in a fast-paced environment

QUALIFICATIONS REQUIRED

• Candidate must possess at least Bachelor’s Degree/post graduate diploma/professional degree in any field
• At least 3 years of working experience in Freight Forwarding industry
• Previous International logistics experience a benefit

拓领集团于1888年创立于澳大利亚的纽卡斯尔，并于1993年在澳大利亚上市，2015正式并入日本邮政集团旗下。目前，本司依托日本邮政集团的支持，着力发展全球业务。2012年的收益达八十七亿澳元，是全球排名第十三位，亚太排名***位的物流公司。
 拓领集团的物流网络遍及全球55个国家和1100个城市。拓领所利用的运输和基础设施包括路车队，仓储，船舶，航空运力，港口和铁路机车。这些资产结合以专业的知识和解决方案的科技，旨在推动供应链效率，从而为拓领的不同客户群打造***供应链管理。
拓领集团秉持“以人为本”的管理理念，营造一个支持员工事业发展的职场，一个安全、尊重且包容的工作地点，为员工提供完善的福利制度，年度考评加薪制度，享受五险一金，年终奖，带薪休假，定期体检，补充医疗保险等。
位于上海松江区友喜高科技园区的共享服务中心，负责全球进口到澳洲及新西兰业务操作。