上海招聘

【Responsibility】

1.Develops and manages stakeholder relations and communications.

2.Provision of Technical Support and issue resolution services to key Enterprise customer.

3.Product issues data Insights & analysis.

4.Responsible for following established processes and policies in all customers’ interactions and escalations.

5.Reduce project risk through accurate effort estimations and team skills assessment.

6.Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps.

【Requirement】

1.Technically educated to degree level with a minimum of 4+ year's experience in this or similar capacity.

2.Excellent inter-personal skills and the ability to communicate clearly at all levels.

3.Excellent oral and written communication skills.

4.Superior account management and customer relationship skills.

5.Deep understanding of Windows operating systems. Mac OS knowledge desired; Deep understanding of the network components, network security and Software deployment/SCCM; Solid knowledge on HTML, CSS, JAVA, SQL and third party Plug-ins used in Adobe web product

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。