上海招聘

PURPOSE OF FUNCTION:

To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:
·secure an easy buying process from home to home, and
·understand and match customers' needs and expectations now and in the future.

Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

PURPOSE OF THE JOB:

I lead and inspire my team to ensure our after-sales service is fast and efficient for our customers' and cost-effective for the IKEA store. I use our generous returns policy to ensure complaints and claims are handled in a reliable, efficient and friendly way. I always aim to create a positive experience for our customers, so they are motivated to return more frequently over time, and buy more over time. I actively work towards fulfilling the four tasks of the store:

· to act as a highly efficient, and staffed, sales mechanism.

· to show home furnishing solutions full of inspiring home furnishing ideas.

· to serve as a well-qualified home furnishing specialist.

· to provide a day out for the whole family.



PREVIOUS EXPERIENCE AND SKILLS:
· Self-reliant and motivated with a proven ability to work as part of a larger team
· Experience of actively meeting customer needs through understanding your customers in a service industry
· Experience of managing conflict and creating a win-win outcome
· Passionate about getting the best for their customer
· Ability to set expectations for others and provide clear direction and follow up
· Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available
· Confident in communicating and managing/ leading others
· Ability to adjust the style of communication to get the message across to the receiver
· Experience of setting action plans, as well as setting and following up on goals
· Proven problem-solving ability
· Experience of using the commercial priorities to prioritise their own work
· Confident decision-maker
· Experience of working in a fast-paced environment
· Ability to read and understand written English
· Good analytical and numerical ability
· Computer proficient


CAPABILITY/SKILL:

Managing and Leading People
Driving Business
Leading and Implementing Change
Strategic Planning
Influencing and Communicating Effectively
Defining Goals and Delivering Results

宜家家居，成立于1943年, 是一家来自瑞典的全球大家具及家居用品跨国公司。
目前在上海共有三家商场，宜家北蔡商场于2011年6月23日开业，是宜家集团在上海成立的第二家零售商场。我们的目标是使顾客任何时候光临宜家时，都能享受到周到、友好、热情的购物体验。
我们的员工之所以喜欢在宜家工作，是因为：
我们受到了鼓舞！
能随时享受团队工作的乐趣！
能时刻在你的工作岗位上学习！
拥有一个灵活多样的职业规划！
在宜家犯错是被允许的！
一个“家庭友好型”的环境！
每日健康营养的员工餐！
另外，我们还为全职员工提供：
一年15天的带薪年假，补充养老保险，商业医疗保险，年度体检，瑜伽&乒乓等健康活动，节假日小礼物，工会旅游，营养丰富的员工餐等。

欲了解更多招聘信息，请登录www.ikea.cn/jobs（选择上海北蔡）
或参看商场一楼出口处招聘信息板电子简历请投往：SHBC.HR@ikea.com