Customer Service客户服务
臻景医疗
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：医疗/护理/卫生
职位信息
- 发布日期：2015-04-07
- 工作地点：上海-长宁区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：客服专员/助理(非技术)
职位描述
JOB SUMMARY 职位概述
The Customer Service Representative is responsible for basic customer service matters, from implementing telephone system; scheduling and check-in system; escort of VIP; chart Management; etc.
? 客户服务代表负责基本客户服务问题,从电话总机接待、医生预约安排、客户登记注册、接待VIP和客户病历管理等等。
ESSENTIAL DUTIES & RESPONSIBILITIES 基本职责
? Implement the telephone systems, answer the phone calls of all enquires and transfer out-calls to all departments.
? 电话总机接待、接听电话咨询和转接外线至各部门。
? Implement scheduling including telephone reservation and follow up visits.
? 电话预约，安排日程和跟踪访问
? Check in clients and register all the visitors.
? 前台注册登记
? Escort VIP clients.
? 接待VIP客户
? Implement a high class service experience to every patients and guests.
? 提供优质高端服务给每一位客人。
? Implement chart management to make sure all the medical records are in order.
? 有序整理好所有客人的病历档案。
?
? Coordinate service work with all departments.
? 协调与各部门的服务工作。
? Other duties deemed by the Customer Service Supervisor.
? 完成客服主管安排的其他工作。
REQUIREMENTS 学历工作经验要求
? College degree or higher and good command in listened and spoken English.
? 大专以上学历，良好的英语听、说能力。
? At least 2 years relevant experience in service industry and 5 star hotel reception working experience is preferably.
? 2年以上服务性行业的工作经验，5星级酒店前台接待工作经验者优先
? Excellent communication and interpersonal skills
? 良好的沟通和人际交往能力
JOB RELATIONSHIPS 工作关系
Responsible To Customer Service Supervisor
直接领导：客户服务代表主管
The Customer Service Representative is responsible for basic customer service matters, from implementing telephone system; scheduling and check-in system; escort of VIP; chart Management; etc.
? 客户服务代表负责基本客户服务问题,从电话总机接待、医生预约安排、客户登记注册、接待VIP和客户病历管理等等。
ESSENTIAL DUTIES & RESPONSIBILITIES 基本职责
? Implement the telephone systems, answer the phone calls of all enquires and transfer out-calls to all departments.
? 电话总机接待、接听电话咨询和转接外线至各部门。
? Implement scheduling including telephone reservation and follow up visits.
? 电话预约，安排日程和跟踪访问
? Check in clients and register all the visitors.
? 前台注册登记
? Escort VIP clients.
? 接待VIP客户
? Implement a high class service experience to every patients and guests.
? 提供优质高端服务给每一位客人。
? Implement chart management to make sure all the medical records are in order.
? 有序整理好所有客人的病历档案。
?
? Coordinate service work with all departments.
? 协调与各部门的服务工作。
? Other duties deemed by the Customer Service Supervisor.
? 完成客服主管安排的其他工作。
REQUIREMENTS 学历工作经验要求
? College degree or higher and good command in listened and spoken English.
? 大专以上学历，良好的英语听、说能力。
? At least 2 years relevant experience in service industry and 5 star hotel reception working experience is preferably.
? 2年以上服务性行业的工作经验，5星级酒店前台接待工作经验者优先
? Excellent communication and interpersonal skills
? 良好的沟通和人际交往能力
JOB RELATIONSHIPS 工作关系
Responsible To Customer Service Supervisor
直接领导：客户服务代表主管
公司介绍
W.A. Regenerative Medicine brings together the world’s latest technology with industry-leading medical doctors and professors to provide the highest standard of integrated health care solutions in Greater China. Through research, passion and trust, we help people enjoy happier, healthier and longer lives.
One of humanity’s oldest pursuits is to live longer while retaining the appearance and vitality of youth. Going far beyond aesthetics, regenerative medicine, also known as preventative medicine, makes it possible to slow, stop and substantially reverse the physical deterioration and diseases which are commonly considered “natural” aging. Such progress allows not just for an extended existence, but for the enjoyment of optimum wellness and quality of life.
W.A. Regenerative Medicine? est. 1985
Through our labs, pharmacies and product lines, we advance research and development in the field of regenerative medicine. Leading doctors from around the world are certified by our Academy of Regenerative Medicine. Our international forums and expos further public awareness and practical application of the latest technologies. These combine to provide the perfect platform for our centers to offer customized top quality health care and improve lives.
One of humanity’s oldest pursuits is to live longer while retaining the appearance and vitality of youth. Going far beyond aesthetics, regenerative medicine, also known as preventative medicine, makes it possible to slow, stop and substantially reverse the physical deterioration and diseases which are commonly considered “natural” aging. Such progress allows not just for an extended existence, but for the enjoyment of optimum wellness and quality of life.
W.A. Regenerative Medicine? est. 1985
Through our labs, pharmacies and product lines, we advance research and development in the field of regenerative medicine. Leading doctors from around the world are certified by our Academy of Regenerative Medicine. Our international forums and expos further public awareness and practical application of the latest technologies. These combine to provide the perfect platform for our centers to offer customized top quality health care and improve lives.