上海招聘

Job Description:
1. Analyze quality and customer allegiance performance data and trends, provide summary reports to service management team on positive or negative trends, performance/importance indicators, and recommendations for process or business changes to drive improvements. Facilitate and/or manage agreed upon process changes.
2. Monitors and improves the quality of each customer experience, resulting in more effective customer care and increased customer satisfaction.
3. Manage customer survey process including follow-up and response system for action alerts and monthly scorecard creation, analysis and distribution.
4. Conduct customer interviews by phone or in person to investigate complaints and/or solicit suggestions for improvements or quality system engagements.
Coordinate quality programs in China Service Operation, implement, monitor and analyze systems and processes to measure customer perception of product and service quality affecting customer allegiance. Analyze quality data and recommend process changes that will improve customer allegiance and/or commercial operations productivity. Liaising with product line and/or operations representatives on improvements required for product or operations quality as indicated by service quality systems.

Job Description:
1. Analyze quality and customer allegiance performance data and trends, provide summary reports to service management team on positive or negative trends, performance/importance indicators, and recommendations for process or business changes to drive improvements. Facilitate and/or manage agreed upon process changes.
2. Monitors and improves the quality of each customer experience, resulting in more effective customer care and increased customer satisfaction.
3. Manage customer survey process including follow-up and response system for action alerts and monthly scorecard creation, analysis and distribution.
4. Conduct customer interviews by phone or in person to investigate complaints and/or solicit suggestions for improvements or quality system engagements.
5. Manage Hot Account process to ensure effective problem ownership, decrease resolution times and ensure customer satisfaction with final solution.
6. Performs monthly review of Installation Quality Data and provides overview summary of trends and primary issues resulting in unacceptable installations with root cause analysis.
7. Liaise with sales, product line and/or operations management and representatives to review quality data related to functional areas of responsibility and facilitate required changes to drive improvement.
8. Management of complaint handling system that will establish metrics and targets for complaint acknowledgement and resolution and trend root cause analysis by product, function and region or division.
9. Facilitate identification of new tools, SAP reports or other systems necessary to acquire required quality data not available and as identified through quality reviews.
10. Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
11. All other duties as assigned by Service Quality Manager.

Requirments:
? Minimum 3 years of quality relevant experience.
? Professional background in electronics, chemistry, engineering, quality or related subjects
? Excellent verbal and written English communication skills
? Strong analytical and problem solving skills
? Strong interpersonal skills with ability to work across all levels and functions
? Process-oriented and self-motivated with a passion for continuous improvement
? Strong computer skills with experience in all Microsoft office programs; experience or exposure to quality management software or tools preferable
? Proven organizational skills and multi-tasking abilities

上海仁之实业有限公司是一家集生产、贸易、来料加工为一体的高科技集团公司
下设纺织事业部和生化事业部：
纺织业务部简介：
纺织事业部为加拿大和中国合资创办，在加拿大、美国、香港和上海分别设有办事处。主要业务包含纺织服装外贸、服装设计贴牌、服装公司产品企划外包等。



生化事业部专注于生命科学及分析仪器领域。生化事业部总部位于香港在北京、上海、广州设有管理中心，在沈阳、乌鲁木齐、西安、武汉、成都设有办事处；
作为 Agilent 、ABI、Thermo Fisher、Merk、Roche、Bio-Rad、PerkinElmer、Sigma、R&D、CST 等产品的经销商，我们为用户提供全方位的高科技产品和技术服务。目前，我们已成为中国实验室用户最为信赖的合作伙伴之一。
公司在北京亦庄高科技园区、上海闵行区科技园、广州海珠区拥有顶尖级的生物、分析化学工作平台和实验室，为客户提供生物、化学实验的综合解决方案。
在分子生物学、基因组学、蛋白质组学、核酸纯化、细胞培养、疾病检测、高品质的荧光探针试剂、抗体、酶；HPLC、GC-MS/MS、LC-MS/MS、LC/MSD TOF 等领域拥有核心优势。
在Q-PCR、DNA测序与合成、整体实验外包等领域处于行业领先水平。