上海招聘

REPORTS TO: Sr. Service Manager, China

Responsibilities:

1. Handling customer calls including repair call and inquiries call, and book all the calls information through SAP, or SalesForce.Com, or Oracle system where required. And pass related customer calls to service engineers or related colleagues to process;
2. Place "Happy Call" call back to customer to survey service quality and monitor customer satisfaction, escalate any unhappy customer concerns to higher level;
3. Place customer calls to customer to coordinate instrument pre-installation lab preparation, track the site status till installation finished, and keep monitor the customer status during warranty period, and help engineer to arrange Periodical Maintance tasks;
4. Process customer complaint call calmly and friendly to win customer satisfaction. And monitor customer complaint call processing status until customer complaint solved;
5. Run reports regularly to help monitor customer calls and customer satisfaction status and monitor outstanding customer complaints;
6. Answers parts and pricing queries from internal and external customers;
7. Share responsibility in assisting the ordering and tracking of urgent spare parts orders from overseas;
8. Share responsibility in helping service business through quotation generation, contract implementation, invoicing, and answering customer inquiries when necessary;
9. Share responsiblility for quoting all FLIP requests, and liaising with Service Sales for any extra information/assistance;
10. Other duties as required by line manager.


Qualifications:

1. A bachelor's degree or equivalent in business administration, marketing, trading or a related field;
2. Call Center working experience in relevant life science instrument comapny or industrial company of MNC for at least 2 years;
3. Excellent written and verbal communication skills both Chinese and English;
4. Demonstrated ability to organize own work, to work efficiently, productively and independently, detail oriented and ability to manage multiple tasks;
5. Demonstrated ability to work on arrange of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities;
6. Interpersonal skills suitable for a people-oriented job, requiring interactions with many people/ both inside and outside the organization;
7. Organizational skills relevant to subcontracting work to outside organizations and consultants and working in teams;
8. Be creative, enthusiastic, driving with team-building skills.

上海仁之实业有限公司是一家集生产、贸易、来料加工为一体的高科技集团公司
下设纺织事业部和生化事业部：
纺织业务部简介：
纺织事业部为加拿大和中国合资创办，在加拿大、美国、香港和上海分别设有办事处。主要业务包含纺织服装外贸、服装设计贴牌、服装公司产品企划外包等。



生化事业部专注于生命科学及分析仪器领域。生化事业部总部位于香港在北京、上海、广州设有管理中心，在沈阳、乌鲁木齐、西安、武汉、成都设有办事处；
作为 Agilent 、ABI、Thermo Fisher、Merk、Roche、Bio-Rad、PerkinElmer、Sigma、R&D、CST 等产品的经销商，我们为用户提供全方位的高科技产品和技术服务。目前，我们已成为中国实验室用户最为信赖的合作伙伴之一。
公司在北京亦庄高科技园区、上海闵行区科技园、广州海珠区拥有顶尖级的生物、分析化学工作平台和实验室，为客户提供生物、化学实验的综合解决方案。
在分子生物学、基因组学、蛋白质组学、核酸纯化、细胞培养、疾病检测、高品质的荧光探针试剂、抗体、酶；HPLC、GC-MS/MS、LC-MS/MS、LC/MSD TOF 等领域拥有核心优势。
在Q-PCR、DNA测序与合成、整体实验外包等领域处于行业领先水平。