Customer Service
怡凡得电子包装(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2013-01-09
- 工作地点:上海-浦东新区
- 招聘人数:1
- 语言要求:英语熟练
- 职位类别:客服专员/助理(非技术)
职位描述
DUTIES AND RESPONSIBILITIES:
Process customer order:Enter into ERP system, confirm pricing and availability, acknowledge receipt and acceptance to customer
Liaise with plant production planners regularly on open orders. Adjust orders as needed
Arrange and communicate shipping details directly with customers
Create necessary documentation for importing and exporting product as necessary
Perform month-end closing duties in a timely fashion
Work with finance to make sure all invoices are correct such that the customer gets accurate information and pays on time
Acquire forecasts from customers at least once each month, update planning documents on server and make adjustments to inventory needs
Provide prompt response and quick resolution to customer and vendor inquiries
Manage quarterly reconciliation of warehouse invoice and ERP data
When necessary, visit customers for meeting regarding forecasting, ordering, communication, shipping or other issue
Maintain clear and efficient communication directly with customers regarding any matter that comes through the Customer Service Department
SKILLS AND KNOWLEDGE:
Good interpersonal skills
Good communication skills- verbal and written
Attention to detail and accuracy
ERP/MRP program experience
Microsoft Excel and Word experience
Proficient oral and written English skills as well as local language
Import and export of product
Process customer order:Enter into ERP system, confirm pricing and availability, acknowledge receipt and acceptance to customer
Liaise with plant production planners regularly on open orders. Adjust orders as needed
Arrange and communicate shipping details directly with customers
Create necessary documentation for importing and exporting product as necessary
Perform month-end closing duties in a timely fashion
Work with finance to make sure all invoices are correct such that the customer gets accurate information and pays on time
Acquire forecasts from customers at least once each month, update planning documents on server and make adjustments to inventory needs
Provide prompt response and quick resolution to customer and vendor inquiries
Manage quarterly reconciliation of warehouse invoice and ERP data
When necessary, visit customers for meeting regarding forecasting, ordering, communication, shipping or other issue
Maintain clear and efficient communication directly with customers regarding any matter that comes through the Customer Service Department
SKILLS AND KNOWLEDGE:
Good interpersonal skills
Good communication skills- verbal and written
Attention to detail and accuracy
ERP/MRP program experience
Microsoft Excel and Word experience
Proficient oral and written English skills as well as local language
Import and export of product
公司介绍
怡凡得电子包装(上海)有限公司是一家美国独资企业, 母公司怡凡得股份有限公司在北美,亚洲和欧洲都有设施。支持全球领先的电子制造者的生产。
For over 30 years, Advantek has been the recognized leader in semi-conductor transportation and packaging systems. Our packaging and protection solutions, global reach and service offerings are unmatched in the industry. The products we produce play an important role in the assembly process of many products such as computers, mobile phones, medical components, smart appliances, automobiles and other consumer products. We offer a broad range of precision component packaging systems including embossed carrier tapes, anti-static cover tapes, shipping reels and static shielding / moisture barrier bags. We complete the product line by providing desiccants, humidity indicator cards and other packaging products. Advantek is committed to responsible environmental management by ensuring the products we make and sell conform to global environmental standards.
Advantek Electronics Packaing (Shanghai) Co. Litd was established in April 2004 with its facility located in Waigaoqiao Zone. We are currently in need for qualified and suitable candidates for the position mentioned below so support our expansion plans in our Shanghai Operations. If you want to know more about the company, its products and services, we encourage you to visit our website at **************** 怡凡得电子包装(上海)有限公司建立于2004年4月, 位于外高桥保税区的自贸区。
For over 30 years, Advantek has been the recognized leader in semi-conductor transportation and packaging systems. Our packaging and protection solutions, global reach and service offerings are unmatched in the industry. The products we produce play an important role in the assembly process of many products such as computers, mobile phones, medical components, smart appliances, automobiles and other consumer products. We offer a broad range of precision component packaging systems including embossed carrier tapes, anti-static cover tapes, shipping reels and static shielding / moisture barrier bags. We complete the product line by providing desiccants, humidity indicator cards and other packaging products. Advantek is committed to responsible environmental management by ensuring the products we make and sell conform to global environmental standards.
Advantek Electronics Packaing (Shanghai) Co. Litd was established in April 2004 with its facility located in Waigaoqiao Zone. We are currently in need for qualified and suitable candidates for the position mentioned below so support our expansion plans in our Shanghai Operations. If you want to know more about the company, its products and services, we encourage you to visit our website at **************** 怡凡得电子包装(上海)有限公司建立于2004年4月, 位于外高桥保税区的自贸区。
联系方式
- 公司地址:上海市外高桥保税区华京路418号1幢c部位 (邮编:200131)