上海招聘

The position is responsible for the effective day to day delivery of IT services to a specified region. This will include reactive incident and request management, co-ordination of group resources and vendors as well as proactive studio based training and communication to ensure that IT services are provided for effective business operations.

Regional Technology Management
- Working closely with the local business management to identify appropriate technology solutions to assist with business delivery
- Identify technology solutions for upcoming business initiatives such as opening new studios or setting up new services
- Develop business cases, seek approval and manage the projects for technology changes
- Establish strong relationships with business management to act as a congruent between the business and technology.
- Establish and manage regional operational budgets.

Incident and Request Management
- Ensure incidents and requests and managed within agreed service levels
- Accurately track all incidents and requests as per our incident management policy
- Provide timely feedback to stakeholders through clear, non technical communications
- Actively reduce incidents
- Actively reduce time to close requests and incidents

Staff Initiation and Termination
- Ensure staff receive appropriate training and equipment when they commence employment with Hassell
- Ensure the termination procedures are followed in a timely manner

Training
- Provide appropriate technical training on new and existing systems in a timely manner

Communication
- Communicate clearly with staff re production outages and other events that may impact the studios
- Communicate with Studio management re upcoming activities such as PC replacements, ongoing issues, project plans and other activities as appropriate.
Business Continuity and Disaster Recovery
- Ensure that plans, people and process are in place to return IT services after a major outage in line with business expectations
- Ensure plans are tested annually
Reporting
- Provide clear and accurate reporting on trends, issues and underlying problems for incidents and requests

Operational Activities
- Operational activities are documented and performed as per agreed policy

Asset Management
- Ensure that all technical assets are accounted for
- Co-ordinate infrastructure asset management with the Infrastructure group
- Co-ordinate the lease return process

Change Management
- Co-ordinate the technology change management process across the region
- Ensure all changes are reviewed prior to implementation
- Ensure technology changes do not adversely impact service delivery

Team Management
- Maintain appropriate rosters for 1st level technical staff
- Ensure studio's have appropriate onsite technical resources
- Ensure direct staff are contributing to the team goals
- Direct reports have position descriptions, plans and formal feedback
- Provide guidance and mentoring to direct reports

Leadership
In order to be effective, the role requires a strong degree of leadership across the technology team and broader group to:
- Remove road blocks and find alternatives
- Influence a diverse set of stakeholders
- Understand the broader strategic direction for HASSELL and apply it to the role
- Negotiate with internal and external parties to achieve the best outcome for HASSELL
- Provide guidance and mentoring for Technology staff
- Be a positive influence within the team

To be effective the role must work closely with, and engage the following key Stakeholders:
_ Design Technologies Group
_ Design Systems Manager
_ Regional IT Managers
_ Administration
_ Work Practices
_ Project Team Leaders
_ Principles
_ Finance

Key Performance Indicators
- Hassell Staff are satisfied with the technical services they receive
- Hassell Staff are adequately trained on the Hassell technology
- Incidents are resolved within agreed SLA
- Incident numbers per staff decline over time
- Requests are actioned as per SLA
- Procedures exist and are followed for operational activities
- Budgets are in place and adhered to
- Business management are satisfied with the technology service

We are a leading international design practice with studios in Australia, China, South East Asia, the United Kingdom and the United States of America.

Our vision is to design the world's best places - places people love.

Our design values are shared globally across all our studios, by the talented people who work in them: architects, interior designers, landscape architects, urban designers, planners and specialist consultants.

We work across a broad range of scales, from the interior design of a boutique retail store through to major public architecture and strategic urban planning for cities. And we work together in integrated design teams because they produce the best outcomes for our clients.

Our focus is on people and how we create better, more meaningful experiences for them. We do that through creative, holistic thinking, a deep knowledge base and a rigorous design process.

We judge the success of the buildings and places we design by the way people use and enjoy them - the clients who commission them, the people who inhabit them.

Visit the careers section of our website to find out more about our firm, the opportunities available and how to apply. HASSELL offers an interesting and challenging professional career within a collaborative work environment.

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Please respond in confidence with bilingual resume, selected portfolio, copies of certificates, expected remuneration and availability to us.