上海招聘

Purpose
The degree of an IKEA store's operational success largely depends on the speed, accuracy and service provided at thecheckout area. A lasting positive impression is made by wellmanaged checkouts manned with knowledgeable, friendly

and helpful cashiers who work together with customers.
The Cashier Team Leader has the responsibility to support Cash Service manager actively creating the conditions for a successful shopping experience through securing the highest possible level of customer service in the areas of responsibility.



Mandate
The Cashier Team Leader has the responsibility to actively create the conditions for a successful shopping experience through securing the highest possible level of customer service in the areas of responsibility.
The Cashier Team Leader reports to cash service manager directly.
The Cashier Team Leader has human resource responsibility for his/her people and to supervise, develop and inspire his/her team.



Main Responsibilities and Duties
Secure last positive impression for our customers
Be aware and emphasis that the Check Out area is the last stop for the majority of the visitors & customer.
To secure a good waiting time and follow up system in the checkouts area to support an efficient service to visitors/customers
Department management
Operate the department according to systems, methods and guidelines stated in IKEA Concept Documentation by having a high knowledge about IKEA Manuals and Rules & Guidelines.
Safety and security
People Development
Coach and build up IKEA competence through providing direction, creating motivation and building trust
Have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
Bring out the best in co-workers and attract, develop and inspire the organization. Securing that each individual is motivated in terms of:
satisfying their own needs
contributing to the performance of the area of responsibility
contributing to a climate of trust in the area of responsibility
Knowledge
Have a minimum of 1-2 years retail service or customer service experiences
Have a minimum of 2-3 years high volume or multi-unit retail or service operation experiences

Having experience with cash service or financial areas is a prefer
Motivation
Give customers good last impression.
Continuously improve customer shopping experience.
Develop people
Capability
Customer oriented & Business minded
Good at reflecting &using IKEA concept in daily job
Open, honest, humble, energetic &hard working
Flexible, willing to make difference
High teamwork spirit, delegating and willing to develop others
With positive working attitude & able to work under pressure

宜家家居于1943年创建于瑞典，“为大多数人创造更加美好的日常生活”是公司自创立以来一直努力的方向。
宜家在欧洲，美洲以及亚太地区的40个国家中有超过333家门店。在宜家眼里，中国是全球最具潜力的零售市场。截止到2017年，宜家已经在上海，北京，广州，成都，深圳，南京，大连，沈阳，天津，无锡，宁波，武汉，重庆，杭州和西安先后设立了24家零售商场，3家购物中心和2个提货中心。在未来，宜家将在中国新开更多新店。
优秀的企业文化和充分开放的职业发展平台成为宜家吸引和挽留员工的最大亮点。也许宜家不适合每一个人，但或许正是你梦想的地方！
上海的第三家商场宝山商场已于2013年盛大开业，目前以下职位正在积极招募当中，如果您热爱家居生活并对我们的理念感兴趣，请加入我们！
更多信息，请浏览：www.ikea.com.cn