Technical Support Engineer (English support)
赛科斯信息技术（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2013-01-09
- 工作地点：上海-闸北区
- 招聘人数：4
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：售前/售后技术支持工程师 Helpdesk 技术支持
职位描述
ESSENTIAL DUTIES AND RESPONSIBILITIES
? Adherence to SYKES policies on ethics and integrity
? Provide a high level of technical response to the customers
? Ensure that all communication with customers is within the guidelines of the client
? Follow the prescribed problem resolution procedures
? Handle customer's product usage questions
? Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines
? Reach and maintain the level of technical competence and customer service skills as required for the post
? Ensure that all data is collected accurately
? Ensure that service levels are achieved as communicated by the Account Manager
? Be willing to follow the working time assigned by immediate supervisor
BASIC CANDIDATE QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Bachelor degree or above
? Native level in English, Thai, Vietnamese or Indonesian both oral and written
? Proficiency in Mandarin would be an advantage
? IT education background or at least 1 year related IT experience
? Knowledge of computer Operating Systems, Internet and network
? Experience on PC troubleshooting (hardware and software), repair and maintenance
? Understanding of basic computer architecture
? Call centre experience would be an advantage
? Solid communications skills
? Could demonstrate customer service mindset and skills
? Adherence to SYKES policies on ethics and integrity
? Provide a high level of technical response to the customers
? Ensure that all communication with customers is within the guidelines of the client
? Follow the prescribed problem resolution procedures
? Handle customer's product usage questions
? Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines
? Reach and maintain the level of technical competence and customer service skills as required for the post
? Ensure that all data is collected accurately
? Ensure that service levels are achieved as communicated by the Account Manager
? Be willing to follow the working time assigned by immediate supervisor
BASIC CANDIDATE QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Bachelor degree or above
? Native level in English, Thai, Vietnamese or Indonesian both oral and written
? Proficiency in Mandarin would be an advantage
? IT education background or at least 1 year related IT experience
? Knowledge of computer Operating Systems, Internet and network
? Experience on PC troubleshooting (hardware and software), repair and maintenance
? Understanding of basic computer architecture
? Call centre experience would be an advantage
? Solid communications skills
? Could demonstrate customer service mindset and skills
公司介绍
赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
公司网址：********************
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
公司网址：********************
联系方式
- 公司网站：********************1234/5/6112OfficeWord,
- Email：Rena.Liu@sykes.com
- 公司地址：江场路1228弄33号东贤大厦6F (邮编：200436)