上海招聘

The Role:

· Be responsible for providing the level 2 technical support for hardware such as: Laptops, Desktops, PDA's, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office and other proprietary software.

· Be responsible for providing On-site support for VIP users.

· Answers technical questions about installation, operation, configuration, customization, and usage of assigned products.

· Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

· Handle the escalation from level 1 team members.

· Escalates complex problems to higher level of expertise within organization.



Key Responsibilities:



· Provide Level 2 support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions.

· Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent's established technical knowledge boundaries.

· Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution.

· Incident and Service Request Management through the certain incident management system.

· Monitor all open tickets to agreed SLAs

· Effectively communicate with members of management and technology support teams.

· Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.

· Other responsibilities which may be needed from time to time and as assigned by Management.




Skills and Capabilities Required:

· Junior College degree above.

· Strong IT background (OS, Application software, Networks & IT infrastructure)

· Good in trouble shooting OS & MS office problems

· Excellent English communication skills, both written and oral.

· Possess strong team building skills.

· Minimum 1 years relevant experience; preferably with a telephone customer service positions with multi-national information technology companies.

· Completed Technical Certifications such as CCNA, MCSE are preferred.

优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。

作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.