上海招聘

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Main Responsibilities:
Retain market share by enabling end users to maximise the value of the desktop, identify and focus on the "at risk" customers and generate leads. Client Specialists will use their specialist knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usage and product stickiness.


· Train new and existing end users on the desktop
· Timely capture of end user intelligence in appropriate Customer Relationship Management (CRM) system
· Increase product stickiness by demonstrating relevant new content and functionality that enable end users to make money
· Take orders for small-volume sales of desktops and specialist data at existing customers
· Identify "at risk" customers/end users and tactically focus on retaining them, bringing in Sales Specialists where required
· Generate leads to pass to Sales Specialists for conversion
· Provide customer feedback to product development/SBU and represent the "voice of the customer"
· Participate in strategic migration activities as required
· Identify market ideas to engage a broad set of clients
· Mentoring of "junior" specialists

Qualification

? Deep market understanding b) knowledge of relevant market c) strong understanding of customers' business model
? Significant product and workflow expertise (e.g. knowledge of financial modelling, Excel, MS Office); knowledge of specific tech./ data
apps
?Familiar with Commodity & Energy
? Strong customer service skills
? Presentation skills (verbal & written)
? Strong interpersonal skills
? Ability to organize and execute a sales plan
? Ability to use MIS systems

Certifications / Education
--College/ university degree or relevant work experience equivalent required
-- Industry qualifications preferred (CFA, MBA, CMT, Series 7)

Professional Experience
· Significant industry related experience in industry preferred
· Training or related experience preferred

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.